Blue Canvas incident

High rate of errors

Resolved after 3 hours 36 minutes, affecting Metadata Sync (Inbound) and Metadata Deploy (Outbound) and 1 more, on June 9, 2021.

monitoring Jun 09, 2021, 07:15 PM UTC

Salesforce appears to have release a fix. They are monitoring and we will continue to do so.

Started
Jun 09, 2021, 03:55 PM UTC
Resolved
Jun 09, 2021, 07:32 PM UTC
Duration
3h 36m
Detected by Pingoru
Jun 09, 2021, 03:55 PM UTC

Affected components

Metadata Sync (Inbound)Metadata Deploy (Outbound)ToolsSalesforce APIs

Update timeline

  1. investigating Jun 09, 2021, 03:55 PM UTC

    We are currently investigating high error rates from Salesforce. Some sandboxes are having trouble connecting to Blue Canvas. We are monitoring https://status.salesforce.com/generalmessages/709 and doing our own investigation.

  2. identified Jun 09, 2021, 04:29 PM UTC

    Salesforce is having a major DNS outage: https://status.salesforce.com/generalmessages/709 We are continuing to monitor the situation and look for workarounds.

  3. identified Jun 09, 2021, 05:02 PM UTC

    New update from the Salesforce team: "Update: The Technology team developed and implemented a change to enable an alternate provider for network traffic and have observed improved network performance. The team continues to monitor to ensure health continues to improve." https://status.salesforce.com/generalmessages/709 We are still seeing issues and are continuing to investigate. We will continue to provide updates as we have them.

  4. monitoring Jun 09, 2021, 07:15 PM UTC

    Salesforce appears to have release a fix. They are monitoring and we will continue to do so.

  5. resolved Jun 09, 2021, 07:32 PM UTC

    Salesforce has implemented a fix and we are marking this as resolved.

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