Resolved after 41 minutes, affecting Blue Canvas Web Application and Blue Canvas APIs and 1 more, on April 19, 2022.
This incident has been resolved. We identified an issue with memory handling on an internal cache server and responded by reverting to an old version of Blue Canvas. We're going to run a post mortem analysis to learn from and prevent issues like this in the future. Apologies for the interruption.
Affected components
Update timeline
- investigating Apr 19, 2022, 02:25 PM UTC
We're experiencing intermittent errors for some of our customers and are currently looking into the issue. Errors may appear during page load and synchronization.
- investigating Apr 19, 2022, 02:33 PM UTC
We are continuing to investigate this issue.
- identified Apr 19, 2022, 02:43 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 19, 2022, 03:06 PM UTC
This incident has been resolved. We identified an issue with memory handling on an internal cache server and responded by reverting to an old version of Blue Canvas. We're going to run a post mortem analysis to learn from and prevent issues like this in the future. Apologies for the interruption.
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