Blue Canvas incident

Some tenants are unable to deploy

Resolved after 3 hours 27 minutes, affecting Metadata Deploy (Outbound), on September 21, 2022.

monitoring Sep 21, 2022, 01:12 PM UTC

A fix has been implemented and we are monitoring the results. After the source and target branch completed a full sync, you should be able to deploy again. Please clone the deployment requests that failed with "Internal Server Error", don't press "retry" within the deployment request, it will fail under the same conditions.

Started
Sep 21, 2022, 12:08 PM UTC
Resolved
Sep 21, 2022, 03:36 PM UTC
Duration
3h 27m
Detected by Pingoru
Sep 21, 2022, 12:08 PM UTC

Affected components

Metadata Deploy (Outbound)

Update timeline

  1. identified Sep 21, 2022, 12:08 PM UTC

    -

  2. identified Sep 21, 2022, 12:09 PM UTC

    Some tenants are unable to deploy with the following error in their log: "catalog has no info about file" This occurs due to a recent performance optimization for pulls. We expect a fix in the next 1-3 hours.

  3. identified Sep 21, 2022, 12:14 PM UTC

    -

  4. monitoring Sep 21, 2022, 01:12 PM UTC

    A fix has been implemented and we are monitoring the results. After the source and target branch completed a full sync, you should be able to deploy again. Please clone the deployment requests that failed with "Internal Server Error", don't press "retry" within the deployment request, it will fail under the same conditions.

  5. resolved Sep 21, 2022, 03:36 PM UTC

    All systems are operational.

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