Blue Canvas experienced a major incident on December 22, 2025 affecting Metadata Sync (Inbound), lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Metadata Sync (Inbound)
Update timeline
- identified Dec 22, 2025, 12:07 PM UTC
We have identified the root cause and implemented a fix. However, this fix requires a long-running database migration that is already in progress and running smoothly. Branch syncing is temporarily paused while the migration runs. No data will be lost, but new syncs will not start until the migration completes. We apologize for the disruption and expect normal service to resume shortly. We'll post another update once the migration finishes and syncing is restored.
- resolved Dec 22, 2025, 01:06 PM UTC
This incident has been resolved.