Bloomerang Outage History

We have identified an issue affecting some users in the United States. The issue is due to a Cloudflare incident which appears to be mostly impacting connectivity for users in Arkansas, Missouri, Louisiana, Tennessee, Oklahoma, Mississippi, and parts of Texas. For the full list of affected regions, please visit https://www.cloudflarestatus.com/ During this incident window, customers can continue to access Bloomerang by connecting through a VPN service. This will route your connection outside the affected region and restore normal access. We are working with Cloudflare to understand the issue and we will provide updates as we receive more information.

We are experiencing a service disruption with our support chat functionality. If you need assistance with any of our Bloomerang products, please reach out via email or phone. Contact information can be found at https://bloomerang.com/contact/customers/

We are aware of intermittent performance issues for Bloomerang Fundraising services related to a series of operational issues with our hosting provider. We're actively monitoring and working to mitigate as soon as possible. Please continue to monitor this page for updates.

The hosting provider issues continue to impact our services. In addition to Bloomerang Fundraising, customers may now experience problems with the Bloomerang CRM mobile application, including video acknowledgements and pairing credit card readers. We are closely monitoring and will provide updates as the situation changes.

1:45pm EDT: We are now experiencing major performance issues affecting Bloomerang Fundraising services and the Bloomerang CRM mobile application. Email sending across all applications (related to our third-party email provider, SendGrid) has been impacted at different times throughout the day. All of these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and are reviewing all third-party providers we use for our applications. We will provide updates as the situation develops.

3:45pm EDT: We have mitigated a portion of the issues affecting Bloomerang Fundraising services. However, third-party applications we integrate with, including SendGrid for email sending, continue to be heavily impacted. As previously noted, these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and will provide updates as the situation develops.

Some customers may experience difficulty finding constituents using the search bar. Our team is currently working to restore normal performance levels. We apologize for any inconvenience and will post another update once this is resolved.

Our teams have identified the root cause of the service disruption. We are currently implementing a fix to restore full functionality. All services remain impacted during this time. We will share another update shortly.

Performance has been partially restored while our team continues to resolve this issue. Users may still see errors when interacting with the application. We will provide another update soon.