Bloomerang incident

ACH donation errors for Stripe Express (Legacy Bloomerang Payments) for Kindful Fundraising Tools

Bloomerang experienced a major incident on September 9, 2026 affecting CRM - Payments, lasting 4h 5m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2026, 09:16 PM UTC
Resolved: Sep 10, 2026, 01:21 AM UTC
Duration: 4h 5m
Detected by Pingoru: Sep 09, 2026, 09:16 PM UTC

Affected components

CRM - Payments

Update timeline

investigating Sep 09, 2026, 09:16 PM UTC

We are aware that some donors may be experiencing errors when attempting to complete donations using ACH bank transfer on various donation and giving forms. This issue is isolated to our customers utilizing Legacy Bloomerang Payments (Stripe Express). Other payment methods are not affected. Our team is actively investigating and working to restore service as quickly as possible.
identified Sep 09, 2026, 09:48 PM UTC

The issue has been identified and is specific to Kindful Fundraising Donation pages. Our team is actively working on a fix to restore ACH as a payment method for affected customers.
monitoring Sep 10, 2026, 12:54 AM UTC

A fix has been implemented and we are monitoring results.
resolved Sep 10, 2026, 01:21 AM UTC

This issue has been resolved.