Bloomerang experienced a major incident on October 20, 2025 affecting Fundraising App - secure.qgiv.com and Fundraising API - secure.qgiv.com/api and 1 more component, lasting 21h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 04:12 PM UTC
We are aware of intermittent performance issues for Bloomerang Fundraising services related to a series of operational issues with our hosting provider. We're actively monitoring and working to mitigate as soon as possible. Please continue to monitor this page for updates.
- identified Oct 20, 2025, 05:52 PM UTC
The hosting provider issues continue to impact our services. In addition to Bloomerang Fundraising, customers may now experience problems with the Bloomerang CRM mobile application, including video acknowledgements and pairing credit card readers. We are closely monitoring and will provide updates as the situation changes.
- identified Oct 20, 2025, 06:52 PM UTC
1:45pm EDT: We are now experiencing major performance issues affecting Bloomerang Fundraising services and the Bloomerang CRM mobile application. Email sending across all applications (related to our third-party email provider, SendGrid) has been impacted at different times throughout the day. All of these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and are reviewing all third-party providers we use for our applications. We will provide updates as the situation develops.
- identified Oct 20, 2025, 07:46 PM UTC
3:45pm EDT: We have mitigated a portion of the issues affecting Bloomerang Fundraising services. However, third-party applications we integrate with, including SendGrid for email sending, continue to be heavily impacted. As previously noted, these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and will provide updates as the situation develops.
- monitoring Oct 20, 2025, 09:47 PM UTC
5:45pm EDT: Our applications have been largely restored and are operating normally. Third-party integrations, including SendGrid for email sending, are showing significant improvement. We will continue to monitor all systems and provide updates if needed.
- monitoring Oct 20, 2025, 11:18 PM UTC
7:00pm EDT: All systems have been restored and are operating normally. The operational issues with our hosting provider have been resolved, and our applications and third-party integrations are functioning as expected. We will continue to monitor the situation and will provide a final update tomorrow morning confirming full resolution.
- resolved Oct 21, 2025, 01:23 PM UTC
This incident has been resolved. After conducting additional health checks this morning, we've confirmed all systems are continuing to perform normally. As a reminder, if you experience any issues, please contact us at [email protected].