Bloomerang Outage History

The issue has been identified and is specific to Kindful Fundraising Donation pages. Our team is actively working on a fix to restore ACH as a payment method for affected customers.

We’re currently experiencing degraded performance issues with one or more of our listed components. Our team has identified the issue and is currently working to restore operations. We apologize for any inconvenience.

Performance has improved, but some users may still experience intermittent errors when navigating the application. Our team is actively working to restore performance for all users.

The issue has been identified, we are working to resolve it as quickly as possible

At this time we have identified the cause of the issues affecting Kindful Fundraising Tools. At this time, certain functionality may continue to be unavailable as we work towards restoring full functionality. We appreciate your patience and apologize for any inconvenience. We will share another update here within 30 minutes.

We have identified the cause of the issues affecting Kindful Fundraising Tools. At this time, certain functionality may continue to be unavailable as we work towards restoring full functionality. We appreciate your patience and apologize for any inconvenience. We will share another update here within 30 minutes.

We are experiencing a service disruption with our support chat functionality. If you need assistance with any of our Bloomerang products, please reach out via email or phone. Contact information can be found at https://bloomerang.com/contact/customers/

We are aware of intermittent performance issues for Bloomerang Fundraising services related to a series of operational issues with our hosting provider. We're actively monitoring and working to mitigate as soon as possible. Please continue to monitor this page for updates.

The hosting provider issues continue to impact our services. In addition to Bloomerang Fundraising, customers may now experience problems with the Bloomerang CRM mobile application, including video acknowledgements and pairing credit card readers. We are closely monitoring and will provide updates as the situation changes.

1:45pm EDT: We are now experiencing major performance issues affecting Bloomerang Fundraising services and the Bloomerang CRM mobile application. Email sending across all applications (related to our third-party email provider, SendGrid) has been impacted at different times throughout the day. All of these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and are reviewing all third-party providers we use for our applications. We will provide updates as the situation develops.

3:45pm EDT: We have mitigated a portion of the issues affecting Bloomerang Fundraising services. However, third-party applications we integrate with, including SendGrid for email sending, continue to be heavily impacted. As previously noted, these issues are due to ongoing operational problems with our hosting provider. We continue to monitor the situation closely and will provide updates as the situation develops.

Some customers may experience difficulty finding constituents using the search bar. Our team is currently working to restore normal performance levels. We apologize for any inconvenience and will post another update once this is resolved.

Our teams have identified the root cause of the service disruption. We are currently implementing a fix to restore full functionality. All services remain impacted during this time. We will share another update shortly.

Performance has been partially restored while our team continues to resolve this issue. Users may still see errors when interacting with the application. We will provide another update soon.

Our team has identified the cause and we are working to restore operations. Users will continue to encounter issues when attempting to submit and validate forms using CAPTCHA and may encounter brief service interruptions as we work on issue resolution. We apologize for any inconvenience and an update will be provided within 15 minutes.

We've identified the need to implement a change across CRM systems that will require a momentary interruption in CRM services (this will not affect Bloomerang Volunteer nor Qgiv by Bloomerang). Once we've determined the timeframe for the change, we'll provide another update noting a maintenance window.

We are planning to implement a fix for this issue between 1:45-3:45pm ET; during this timeframe customers may experience brief interruptions in the use of CRM services. We will provide an update once the implementation process has started and once completed.

We have begun the implementation process to resolve the degraded performance issues affecting CRM systems. We will provide additional updates once the implementation has been completed.

We have completed the implementation process to resolve the degraded performance issues affecting CRM systems. We are reviewing the results and will provide additional updates once we confirm this has solved the issue.

Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. Users may still experience the error message "Something went wrong. Unable to show Apple Pay". We apologize for any inconvenience. An update will be provided as more information becomes available.

Our team has identified the root cause of this issue and is currently working to restore Apple Pay for Online Giving Forms. We have implemented a temporary fix which will allow Users to successfully make donations via Apple Pay while we continue to resolve the root cause of this issue. We apologize for any inconvenience and will post updates as soon as we learn more.

We are currently experiencing a disruption to our email service due to an issue originating with a third-party provider. They are actively working to resolve this matter. If you are trying to reach our Support Team, please email us at [email protected]. We apologize for any inconvenience and will post updates as soon as we learn more.

We are currently experiencing a disruption of phone service due to a Zoom outage. Our team is diligently working with our providers to restore service as quickly as possible. If you are trying to reach our Support Team, please email us at [email protected] and if you are trying to reach our Sales Team, please email us at [email protected]. We sincerely apologize for any inconvenience. We will post updates as soon as we learn more.

We are continuing to experience a disruption of phone service due to an outage with our provider, Zoom, and are working to restore service as soon as possible. If you are trying to reach our Support Team, please email us at [email protected] and if you are trying to reach our Sales Team, please email us at [email protected]. We sincerely apologize for any inconvenience. We will post another update in 15 minutes.

We are continuing to experience disrupted phone service due to an outage with our provider, Zoom. We sincerely apologize again for any inconvenience that this outage may cause and appreciate your patience as we work to restore service as soon as possible. We will post another update here as soon as we have additional information from our provider.

We have confirmed this issue is due to an incident with an integration partner. Users may experience issues editing email templates, however, email sending functionality remains unaffected. Our team is communicating with our integration partner to diagnose and resolve the issue. We will provide updates as we learn more.

Throughout today, Thursday 1/23/25, we have been experiencing delays with email sending and receiving open/click confirmations from our third-party provider. Our team has identified a solution and is determining a timeline for implementation. At this time, we are not recommending customers to manually retry or reschedule email campaigns. We apologize for any inconvenience this may cause and will provide an update tomorrow.

Our team has identified the root issue and currently testing a solution to put in place by end of day. We will provide another update when performance has been restored.