Blockade Labs Outage History

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Blockade Labs had 11 outages in the last 2 years totaling 304h 47m of downtime, averaging 0.5 incidents per month.

There were 11 Blockade Labs outages since December 2, 2024 totaling 304h 47m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.blockadelabs.com

Minor December 21, 2025

Identified an issue with export and generations being represented correctly on skybox.blockadelabs.com

Detected by Pingoru
Dec 21, 2025, 08:47 PM UTC
Resolved
Dec 21, 2025, 09:22 PM UTC
Duration
35m
Affected: Image Generation Services
Timeline · 2 updates
  1. investigating Dec 21, 2025, 08:47 PM UTC

    We have identified a Image Generation and Export causing performance issues for export and generation requests represented on the website. In order to access generations the user must visit the History page following the generation request as the generation is not properly represented in the viewer. Our team is working on a fix and will provide an estimated resolution time shortly.

  2. resolved Dec 21, 2025, 09:22 PM UTC

    The issue with generations and exports not being reflected on the skybox.blockadelabs.com causing performance issue for skybox generations and exports has been fixed. This was caused by a configuration issue caused by high demand. The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.

Read the full incident report →

Minor November 30, 2025

Identified issue with service configuration resulting in elevated image export errors.

Detected by Pingoru
Nov 30, 2025, 01:45 AM UTC
Resolved
Dec 02, 2025, 05:04 PM UTC
Duration
2d 15h
Affected: Export Services
Timeline · 2 updates
  1. investigating Nov 30, 2025, 01:45 AM UTC

    We are investigating a instance of higher export failures that has resulted in performance degradation for image export services. Our team is working to diagnose the issue and will provide updates as we have more information.

  2. resolved Dec 02, 2025, 05:04 PM UTC

    The performance degradation with export workers causing export disruption for all file types has been fixed. The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.

Read the full incident report →

Minor November 27, 2025

Identified issue with service configuration resulting in elevated processing times and errors

Detected by Pingoru
Nov 27, 2025, 03:38 PM UTC
Resolved
Nov 30, 2025, 04:50 AM UTC
Duration
2d 13h
Affected: Image Generation Services
Timeline · 2 updates
  1. investigating Nov 27, 2025, 03:38 PM UTC

    We have identified a service configuration issue causing elevated generation errors for image generation. Our team has implemented a fix and is watching the situation.

  2. resolved Nov 30, 2025, 04:50 AM UTC

    The configuration issue causing performance degradation for image generation has been fixed. The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.

Read the full incident report →

Minor November 18, 2025

Issue preventing the use of M2 styles resulting in ' Auto reset failed at dispatched.'

Detected by Pingoru
Nov 18, 2025, 10:24 AM UTC
Resolved
Nov 18, 2025, 10:24 AM UTC
Duration
–
Affected: Image Generation Services
Timeline · 1 update
  1. resolved Nov 18, 2025, 10:24 AM UTC

    We've identified the source of the issue affecting API requests with the error "Auto reset failed at dispatched." The problem is impacting deprecated M2 generation styles and the Advanced (no style) option. Action required: Please use M3 style IDs only for your generations while we implement a fix. This will ensure your requests are processed without errors. We're working to resolve this and will update you once the fix is deployed.

Read the full incident report →

Minor November 9, 2025

Investigation

Detected by Pingoru
Nov 09, 2025, 09:20 AM UTC
Resolved
Nov 13, 2025, 08:07 PM UTC
Duration
4d 10h
Affected: Image Generation Services
Timeline · 2 updates
  1. investigating Nov 09, 2025, 09:20 AM UTC

    We are investigating a database configuration change that has resulted in Major Outage for Image Generation services. Our team diagnosed the issue and have deployed a fix. Services may be slower as the backlog is cleared.

  2. resolved Nov 13, 2025, 08:07 PM UTC

    A fix preventing the reported issue from occurring in the future has been successfully deployed. We apologize to all customers affected by the brief service outage over the weekend.

Read the full incident report →

Minor August 28, 2025

Identified - Longer Wait times

Detected by Pingoru
Aug 28, 2025, 05:35 AM UTC
Resolved
Aug 28, 2025, 03:44 PM UTC
Duration
10h 9m
Timeline · 2 updates
  1. investigating Aug 28, 2025, 05:35 AM UTC

    We have identified unforseen high volume causing longer wait times for Model 3 generation. Our team is working on deploying additional resources.

  2. resolved Aug 28, 2025, 03:44 PM UTC

    Additional compute has been deployed to reduce queues on our shared Model 3 generation services reducing the wait time. We apologize for the inconvenience and thank you for your understanding.

Read the full incident report →

Minor March 23, 2025

Investigation into degraded performance affecting some generations

Detected by Pingoru
Mar 23, 2025, 07:10 PM UTC
Resolved
Mar 24, 2025, 02:53 PM UTC
Duration
19h 43m
Timeline · 3 updates
  1. investigating Mar 23, 2025, 07:10 PM UTC

    We are investigating a GPU configuration issue that has resulted in degraded performance for some Skybox AI generation request. Our team is working to diagnose the issue and will provide updates as we have more information.

  2. monitoring Mar 23, 2025, 07:52 PM UTC

    We have isolated the issue and restore service whilst we investigate the issue with the affected GPU configurations. Stability in Skybox AI service has been restored.

  3. resolved Mar 24, 2025, 02:53 PM UTC

    After watching the service performance and issue remedy for 24hrs we are declaring the incident concluded. We apologize for any inconvenience caused.

Read the full incident report →

Minor March 13, 2025

Fixed - Login / Registration

Detected by Pingoru
Mar 13, 2025, 02:33 PM UTC
Resolved
Mar 13, 2025, 02:33 PM UTC
Duration
–
Timeline · 1 update
  1. resolved Mar 13, 2025, 02:33 PM UTC

    We have fixed the Login and Registration functionality. Thank you for your patience.

Read the full incident report →

Minor January 29, 2025

Investigation - Model 3 Degraded Performance

Detected by Pingoru
Jan 29, 2025, 06:15 PM UTC
Resolved
Jan 30, 2025, 07:48 AM UTC
Duration
13h 33m
Timeline · 2 updates
  1. investigating Jan 29, 2025, 06:15 PM UTC

    We are investigating degrade performance with Model 3 Generations. Our team is working to diagnose the issue and will provide updates as we have more information.

  2. resolved Jan 30, 2025, 07:48 AM UTC

    The degraded performance in generation causing slow generation for Model 3 Generations has been fixed. The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.

Read the full incident report →

Minor December 19, 2024

Investigation - Generation Outage with M3 Generation

Detected by Pingoru
Dec 19, 2024, 04:28 AM UTC
Resolved
Dec 19, 2024, 11:30 AM UTC
Duration
7h 2m
Timeline · 2 updates
  1. investigating Dec 19, 2024, 04:28 AM UTC

    We are investigating a generation issue that has resulted in major outage for Model 3 Generation. Our team is working to diagnose the issue and will provide updates as we have more information.

  2. resolved Dec 19, 2024, 11:30 AM UTC

    The issue affecting the performance of Skybox AI Model 3 Generation has been resolved . Following an investigation the incident occurred due to abnormally high generation load causing a configuration failure requiring intervention by technical staff.

Read the full incident report →

Minor December 2, 2024

Investigation - Image Export Service Outage

Detected by Pingoru
Dec 02, 2024, 05:28 PM UTC
Resolved
Dec 03, 2024, 03:51 PM UTC
Duration
22h 23m
Timeline · 2 updates
  1. investigating Dec 02, 2024, 05:28 PM UTC

    We are investigating a issue with a Third Party Vendor that has resulted in service outage for Skybox AI Image Export for all images that arn't in JPEG format. Our team is working to diagnose the issue and will provide updates as we have more information. Until resolution please continue to use JPEG as this is fully functional.

  2. resolved Dec 03, 2024, 03:51 PM UTC

    The major outage causing exports for HDRI, PNG, Cube Maps and Video has been fixed! The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.

Read the full incident report →