Blockade Labs incident

Investigation - Image Export Service Outage

Minor Resolved View vendor source →

Blockade Labs experienced a minor incident on December 2, 2024, lasting 22h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2024, 05:28 PM UTC
Resolved
Dec 03, 2024, 03:51 PM UTC
Duration
22h 23m
Detected by Pingoru
Dec 02, 2024, 05:28 PM UTC

Update timeline

  1. investigating Dec 02, 2024, 05:28 PM UTC

    We are investigating a issue with a Third Party Vendor that has resulted in service outage for Skybox AI Image Export for all images that arn't in JPEG format. Our team is working to diagnose the issue and will provide updates as we have more information. Until resolution please continue to use JPEG as this is fully functional.

  2. resolved Dec 03, 2024, 03:51 PM UTC

    The major outage causing exports for HDRI, PNG, Cube Maps and Video has been fixed! The service is now fully operational. We apologize for the inconvenience and thank you for your understanding.