Blindside Networks incident

Delays in starting meetings

Resolved after 1 hour 45 minutes, affecting Servers, on December 16, 2020.

monitoring Dec 16, 2020, 02:26 PM UTC

Server capacity continues to improve in NA. New meetings should be starting normally. We will continue to monitor.

Started
Dec 16, 2020, 01:16 PM UTC
Resolved
Dec 16, 2020, 03:01 PM UTC
Duration
1h 45m
Detected by Pingoru
Dec 16, 2020, 01:16 PM UTC

Affected components

Servers

Update timeline

  1. investigating Dec 16, 2020, 01:16 PM UTC

    We are seeing delays in starting meetings in North America. We are working to resolve the issue and will update very shortly.

  2. investigating Dec 16, 2020, 01:45 PM UTC

    The server capacity is now coming online for North America. The capacity is ramping up quickly and should be returning to normal levels shortly. We expect users to still experience problems starting new meetings in the next few minutes until capacity reaches normal levels.

  3. monitoring Dec 16, 2020, 02:26 PM UTC

    Server capacity continues to improve in NA. New meetings should be starting normally. We will continue to monitor.

  4. resolved Dec 16, 2020, 03:01 PM UTC

    Capacity is now back to normal levels.

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