Blindside Networks incident
Default locks affected for meetings originating from Canvas
Resolved after 4 hours 12 minutes, affecting Client, on September 15, 2022.
Canvas/Instructor has released an update to revert the locking settings back to how they were handled previously. We have confirmed that the lock settings are back to normal now.
Affected components
Update timeline
- identified Sep 15, 2022, 03:56 PM UTC
As of Wednesday, Sept. 14th, we are seeing new meetings from Canvas with the following lock settings enabled by default: Share webcam See other viewers' webcams Share microphone Send Public chat messages Send Private chat messages We are working with Instructure to further investigate the cause of the lock settings being enabled by default. The workaround, for now, is that moderators can manually unlock these settings once the meeting has begun. For more information on lock, settings see: https://support.blindsidenetworks.com/hc/en-us/articles/360024409172-Lock-viewer-s-ability-to-use-their-mic-webcam-chat-shared-notes
- resolved Sep 15, 2022, 08:08 PM UTC
Canvas/Instructor has released an update to revert the locking settings back to how they were handled previously. We have confirmed that the lock settings are back to normal now.
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