Resolved after 3 hours 8 minutes, affecting PhotoID verification and Identity Screening, on October 20, 2020.
Our identity verification service provider is currently experiencing an issue which is causing ID and selfie verification to be delayed. We will provide an update shortly.
Affected components
PhotoID verificationIdentity Screening
Update timeline
- identified Oct 20, 2020, 12:27 PM UTC
Our identity verification service provider is currently experiencing an issue which is causing ID and selfie verification to be delayed. We will provide an update shortly.
- resolved Oct 20, 2020, 03:35 PM UTC
This incident has been resolved.
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