BitPay incident

Delays in identity verification

Resolved after 19 hours 19 minutes, affecting Identity Screening, on February 17, 2021.

identified Feb 17, 2021, 07:43 PM UTC

Some customers may have issues completing ID verification due to a partner outage.

Started
Feb 17, 2021, 07:43 PM UTC
Resolved
Feb 18, 2021, 03:02 PM UTC
Duration
19h 19m
Detected by Pingoru
Feb 17, 2021, 07:43 PM UTC

Affected components

Identity Screening

Update timeline

  1. identified Feb 17, 2021, 07:43 PM UTC

    Some customers may have issues completing ID verification due to a partner outage.

  2. resolved Feb 18, 2021, 03:02 PM UTC

    This incident has been resolved.

Your product runs on more than BitPay

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →