Resolved after 5 days 18 hours, on April 16, 2021.
Due to the issues caused by the ETH network upgrade, we are receiving a high volume of support requests regarding ETH and ERC-20 refunds. We are working through these requests and will begin issuing refunds as soon as possible.
Update timeline
- investigating Apr 16, 2021, 07:12 PM UTC
Due to the issues caused by the ETH network upgrade, we are receiving a high volume of support requests regarding ETH and ERC-20 refunds. We are working through these requests and will begin issuing refunds as soon as possible.
- resolved Apr 22, 2021, 02:07 PM UTC
This incident has been resolved.
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