Resolved after 1 hour 8 minutes, on September 4, 2025.
We have identified the root cause of the encoding failures: a misconfiguration in our S3 bucket. The S3 configuration has been corrected, and encoding jobs on AWS are now recovering. We are seeing encoding tasks completing successfully again. We are actively monitoring the system to confirm full recovery..
Update timeline
- investigating Sep 04, 2025, 03:45 AM UTC
We are currently experiencing failures with encodings on AWS. Our engineering team is currently investigating the issue.
- resolved Sep 04, 2025, 04:53 AM UTC
We have identified the root cause of the encoding failures: a misconfiguration in our S3 bucket. The S3 configuration has been corrected, and encoding jobs on AWS are now recovering. We are seeing encoding tasks completing successfully again. We are actively monitoring the system to confirm full recovery..
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