Authentication Error Rates

Update timeline

1. investigating Mar 24, 2026, 05:06 AM UTC

   Status: Investigating We have detected increased error rates in our authentication service. Logins and API calls may result in errors. We are investigating and will post an update soon Affected components Identity Verifications (Degraded performance) Mobile App (Degraded performance) REST API (Degraded performance) WebSocket API (Degraded performance) Trading Engine (Degraded performance) Deposits / Withdrawals (Degraded performance) Web Frontend (Degraded performance) Options (Degraded performance)

2. identified Mar 24, 2026, 05:44 AM UTC

   Status: Identified We have identified the issue and are implementing a fix Affected components REST API (Degraded performance) WebSocket API (Degraded performance) Trading Engine (Degraded performance) Deposits / Withdrawals (Degraded performance) Web Frontend (Degraded performance) Options (Degraded performance) Identity Verifications (Degraded performance) Mobile App (Degraded performance)

3. monitoring Mar 24, 2026, 05:48 AM UTC

   Status: Monitoring We have pushed a fix and have observed error rates returning to normal. We will continue to monitor Affected components Mobile App (Operational) REST API (Operational) WebSocket API (Operational) Trading Engine (Operational) Deposits / Withdrawals (Operational) Web Frontend (Operational) Options (Operational) Identity Verifications (Operational)

4. resolved Mar 24, 2026, 06:09 AM UTC

   Status: Resolved This issue is now resolved Affected components Identity Verifications (Operational) Mobile App (Operational) REST API (Operational) WebSocket API (Operational) Trading Engine (Operational) Deposits / Withdrawals (Operational) Web Frontend (Operational) Options (Operational)