BitMEX experienced a minor incident on March 28, 2026 affecting E-mails & Notifications delivery and Customer Support and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 28, 2026, 11:58 AM UTC
Status: Investigating We are observing increased error rates for the websocket in Testnet Affected components REST API (Operational) Customer Support (Operational) Trading Engine (Operational) WebSocket API (Operational) E-mails & Notifications delivery (Operational) Cloudflare (Tokyo, Japan) (Operational) Identity Verifications (Operational) Deposits / Withdrawals (Operational) Web Frontend (Operational) Options (Operational) Mobile App (Operational) REST API (Operational) Trading Engine (Operational) Options (Operational) Deposits / Withdrawals (Operational) WebSocket API (Partial outage) Web Frontend (Degraded performance)
- resolved Mar 28, 2026, 12:25 PM UTC
Status: Resolved The issue is now resolved Affected components Web Frontend (Operational) Deposits / Withdrawals (Operational) Deposits / Withdrawals (Operational) Identity Verifications (Operational) REST API (Operational) WebSocket API (Operational) REST API (Operational) Options (Operational) Web Frontend (Operational) Customer Support (Operational) Mobile App (Operational) Trading Engine (Operational) Cloudflare (Tokyo, Japan) (Operational) WebSocket API (Operational) Trading Engine (Operational) Options (Operational) E-mails & Notifications delivery (Operational)