BitMEX incident

Testnet Websocket Instability

Minor Resolved View vendor source →
Started
Mar 28, 2026, 12:25 PM UTC
Resolved
Mar 28, 2026, 12:25 PM UTC
Duration
Detected by Pingoru
Mar 28, 2026, 12:25 PM UTC

Affected components

E-mails & Notifications deliveryCustomer SupportIdentity VerificationsWebSocket APIWeb FrontendTrading EngineDeposits / WithdrawalsOptionsMobile AppREST API

Update timeline

  1. investigating Mar 28, 2026, 11:58 AM UTC

    Status: Investigating We are observing increased error rates for the websocket in Testnet Affected components REST API (Operational) Customer Support (Operational) Trading Engine (Operational) WebSocket API (Operational) E-mails & Notifications delivery (Operational) Cloudflare (Tokyo, Japan) (Operational) Identity Verifications (Operational) Deposits / Withdrawals (Operational) Web Frontend (Operational) Options (Operational) Mobile App (Operational) REST API (Operational) Trading Engine (Operational) Options (Operational) Deposits / Withdrawals (Operational) WebSocket API (Partial outage) Web Frontend (Degraded performance)

  2. resolved Mar 28, 2026, 12:25 PM UTC

    Status: Resolved The issue is now resolved Affected components Web Frontend (Operational) Deposits / Withdrawals (Operational) Deposits / Withdrawals (Operational) Identity Verifications (Operational) REST API (Operational) WebSocket API (Operational) REST API (Operational) Options (Operational) Web Frontend (Operational) Customer Support (Operational) Mobile App (Operational) Trading Engine (Operational) Cloudflare (Tokyo, Japan) (Operational) WebSocket API (Operational) Trading Engine (Operational) Options (Operational) E-mails & Notifications delivery (Operational)

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