BIM Track Outage History
BIM Track is up right nowPingoru has recorded 20 incidents for BIM Track: 8 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 4 | 336 of 744 (45%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 523 (0%) |
Incidents, newest first
Minor August 31, 2026 RFI, Submittal and Change Management Activity Centers Unavailable 43m Web Application
Started Aug 31, 2026, 01:39 PM UTC· resolved Aug 31, 2026, 02:22 PM UTC
- investigating Aug 31, 2026, 01:39 PM UTC
We are currently experiencing an issue affecting all RFI, Submittal and Change Management Activity Centers. These services are unavailable at this time. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We will provide updates as more information becomes available.
- resolved Aug 31, 2026, 02:22 PM UTC
This incident has been resolved.
Minor August 20, 2026 Migrations from NPC are disabled 2h 40m Web Application
Started Aug 20, 2026, 04:00 PM UTC· resolved Aug 20, 2026, 06:40 PM UTC
- investigating Aug 20, 2026, 04:00 PM UTC
We are currently investigating this issue.
Notice August 18, 2026 Automatic email filing to projects temporarily unavailable 11m Web Application
Started Aug 18, 2026, 02:22 PM UTC· resolved Aug 18, 2026, 02:34 PM UTC
- investigating Aug 18, 2026, 02:22 PM UTC
Automatic filing of emails into projects (triggered when emails arrive in an Outlook folder) is temporarily unavailable. All affected emails will be filed to their projects automatically once the system recovers.
- identified Aug 18, 2026, 02:23 PM UTC
The issue has been identified and a fix is being implemented.
Minor August 17, 2026 Partial Service Degradation - US Datacenter 28d 20h Web Application, REST API, Backend Service
Started Aug 17, 2026, 03:46 PM UTC· resolved Sep 15, 2026, 12:35 PM UTC
- investigating Aug 17, 2026, 03:46 PM UTC
We are currently experiencing partially degraded performance affecting services hosted in our US datacenter. Users may encounter increased latency, slower response times, or intermittent service disruptions. As a precautionary measure and to maintain platform stability during remediation efforts, all NPC migrations have been temporarily disabled. Our engineering teams are actively investigating and working to restore full service performance as quickly as possible.
- monitoring Aug 17, 2026, 04:17 PM UTC
Service performance has recovered following the temporary disablement of NPC migrations, and the platform is currently operating normally. We will continue to monitor system health closely.
- investigating Aug 17, 2026, 04:27 PM UTC
We are currently investigating a new issue causing degraded service performance. Users may experience increased latency and intermittent disruptions while our teams work to identify the root cause. As a precautionary measure, NPC migrations remain temporarily disabled. This mitigation continues to help maintain platform stability while we investigate the underlying cause of the performance degradation.
- monitoring Aug 17, 2026, 06:59 PM UTC
Service performance has recovered and the platform is currently operating normally. We will continue to monitor system health closely.
- monitoring Aug 18, 2026, 04:23 PM UTC
We have been experiencing degraded performance since approximately 9:00 AM EST and continue to investigate the underlying cause. Our engineering teams are actively analyzing system behavior and reviewing available telemetry to identify the core issue.
- monitoring Aug 18, 2026, 08:19 PM UTC
We believe we have identified a likely cause of the degraded performance and have begun implementing a series of mitigations. In addition, we have significantly increased platform resources, which has led to noticeable improvements in overall system stability and performance. At this time, we are continuing to monitor the environment closely while validating our findings. Although the implemented changes appear to be having a positive impact, the investigation remains ongoing as we work to confirm the root cause and ensure a long-term resolution.
- investigating Aug 19, 2026, 02:51 PM UTC
The mitigations and fixes implemented yesterday have improved overall platform stability and helped reduce the impact of the issue. However, they have not fully resolved the underlying problem. We are once again observing periods of degraded performance and continue to actively investigate the root cause. Our engineering teams remain engaged, monitoring system health, analyzing telemetry, and implementing additional mitigations as needed.
- monitoring Aug 20, 2026, 06:38 PM UTC
The mitigations implemented over the past several days have resulted in improved overall platform health, and we are seeing better system stability across the environment. Our teams are now focused on implementing more permanent fixes to address the underlying issue. While conditions have improved, we continue to closely monitor platform health and validate the effectiveness of these changes as our investigation remains ongoing. As a precautionary measure, we have again temporarily disabled all migrations from NPC to Konekt. Migrations will remain suspended until the permanent fixes have been implemented and validated to ensure long-term stability. We will continue to provide updates as progress is made and additional information becomes available.
- monitoring Aug 26, 2026, 02:28 PM UTC
Over the past several days, we have continued to monitor the platform closely and implement additional improvements. Overall system health has significantly improved. As part of our ongoing remediation efforts, we will be deploying a new version of Konekt tonight that includes additional fixes and optimizations designed to further strengthen platform stability and performance. Based on the positive results we have observed, we are planning to re-enable NPC to Konekt migrations tomorrow morning. To ensure a controlled rollout and maintain platform stability, migrations will initially be re-enabled at a reduced capacity while we continue to monitor system performance and validate the effectiveness of the recent changes. We will provide another update tomorrow morning with more information on the deployment outcome and the status of NPC migrations. Thank you for your patience as we continue to work toward a complete and permanent resolution.
- monitoring Aug 27, 2026, 01:43 PM UTC
Following the successful deployment of the latest Konekt release and continued improvements in platform health, NPC to Konekt migrations have now been re-enabled. As a precaution, migrations are currently operating at a reduced capacity while we continue to monitor system performance and validate the recent fixes.
- resolved Sep 15, 2026, 12:35 PM UTC
This incident has been resolved.
Major July 6, 2026 Procore Connector Sync Disruption 34m Web Application
Started Jul 06, 2026, 01:26 PM UTC· resolved Jul 06, 2026, 02:01 PM UTC
- monitoring Jul 06, 2026, 01:26 PM UTC
We are currently experiencing issues with synchronization of RFIs and Submittals between Procore and Newforma Konekt due to an ongoing service disruption affecting Procore. Users may experience delays or failures when syncing RFIs and Submittals between the two platforms. Our team is monitoring the situation and will restore normal operations as soon as Procore's services return to normal. For additional information, please refer to the Procore Status Page.
- resolved Jul 06, 2026, 02:01 PM UTC
The Procore API issues impacting synchronization between Procore and Newforma Konekt have been resolved. We will continue to monitor the integration, but all services are currently operating as expected.
Notice June 22, 2026 Website and API issues –
Started Jun 22, 2026, 01:00 PM UTC· resolved Jun 22, 2026, 01:00 PM UTC
- resolved Jun 22, 2026, 06:16 PM UTC
Partial outage of the Newforma Konekt website and API. This could cause the project list page not to load, or a 500 error when trying to enter a project.
Minor October 30, 2025 Website pages not loading, caused by Azure issue –
Started Oct 30, 2025, 12:33 AM UTC· resolved Oct 30, 2025, 12:33 AM UTC
- monitoring Oct 30, 2025, 12:33 AM UTC
Oct 29, 20:33 EDT Resolved - This incident has been resolved. Oct 29, 18:07 EDT Monitoring - Microsoft has applied a fix but their services have not fully recovered yet. You could see intermittent failures when loading pages while the services have fully recovered. Oct 29, 14:27 EDT Identified - A Microsoft CDN outage is preventing some of our web pages to load correctly, and also affecting our Outlook add-in. Microsoft has identified the issue and is currently redeploying a fixed version. Oct 29, 12:25 EDT Investigating - Microsoft Azure is currently experiencing a downtime, as a result some web pages don't load in Newforma Konekt. We are monitoring the situation and will update the status once we get more information.
Minor October 21, 2025 Intermittent issues with submittals, RFIs and change management –
Started Oct 21, 2025, 10:20 AM UTC· resolved Oct 21, 2025, 10:20 AM UTC
- monitoring Oct 21, 2025, 10:20 AM UTC
Oct 21, 06:20 EDT Resolved - This incident has been resolved. Oct 20, 15:33 EDT Identified - The issue has been identified and a fix is currently being worked on. Oct 20, 15:30 EDT Investigating - An issue currently affects some functionalities in submittals, RFIs and contract change management activity centers. Some action buttons may not display or take slower than usual to show.
Minor October 9, 2025 Intermittent issues in European hubs –
Started Oct 09, 2025, 02:14 PM UTC· resolved Oct 09, 2025, 02:14 PM UTC
- monitoring Oct 09, 2025, 02:14 PM UTC
Oct 9, 10:14 EDT Resolved - The issue has been resolved by Microsoft, European hubs should be fully accessible. You might experience slightly slower load times while the Microsoft services are fully recovering. Oct 9, 08:47 EDT Identified - The issue is due to a problem with Microsoft Azure infrastructure. Microsoft is actively working on a resolution. Oct 9, 08:45 EDT Investigating - There can be intermittent issues when loading pages (page not loading or slow to load) such as the project list in a European hub.
Major February 13, 2025 Username/password login issues 21h 42m Authentication Service
Started Feb 13, 2025, 07:32 PM UTC· resolved Feb 14, 2025, 05:15 PM UTC
- identified Feb 13, 2025, 07:32 PM UTC
An issue prevents logging in to Newforma Konekt with a username and password. We have identified the cause and are working on a fix. Users logging in with their Microsoft accounts are not affected.
- monitoring Feb 13, 2025, 07:59 PM UTC
We implemented a temporary fix to allow log in and sign up. We are working on a more permanent fix.
- resolved Feb 14, 2025, 05:15 PM UTC
The issue has now been fully resolved.
Major January 15, 2025 Problem affecting 3D model publishing and IFC upload in Canada 7h 31m Backend Service
Started Jan 15, 2025, 04:19 PM UTC· resolved Jan 15, 2025, 11:51 PM UTC
- investigating Jan 15, 2025, 04:19 PM UTC
A Microsoft issue with the Batch service affects our 3D model publishing from the Revit and Navisworks addins and IFC upload from the website viewer, for hubs in the Canada region.
- identified Jan 15, 2025, 04:20 PM UTC
The issue has been identified and Microsoft is working on a fix for this issue.
- resolved Jan 15, 2025, 11:51 PM UTC
The issue has been resolved by Microsoft, 3D model publishing and IFC upload is operational again in all regions.
Major January 10, 2025 Service disruption in US region 8h 17m Web Application
Started Jan 10, 2025, 03:25 PM UTC· resolved Jan 10, 2025, 11:43 PM UTC
- identified Jan 10, 2025, 03:25 PM UTC
Hubs in the US region are currently affected by a Microsoft outage. The following activity centers might be temporarily slow or unaccessible: - File Management - Document Control - Share Center
- resolved Jan 10, 2025, 11:43 PM UTC
Microsoft has resolved the issue affecting their US datacenter, all services are now operational.