Billwerk incident

Posting Generation / Accounting Export very slow

Resolved after 22 hours 57 minutes, affecting app.billwerk.com, on August 2, 2023.

resolved Aug 03, 2023, 05:18 AM UTC

All Postings were generated, Accounting Exports are in progress now, the responsetimes are low, as they should be.

Started
Aug 02, 2023, 06:20 AM UTC
Resolved
Aug 03, 2023, 05:18 AM UTC
Duration
22h 57m
Detected by Pingoru
Aug 02, 2023, 06:20 AM UTC

Affected components

app.billwerk.com

Update timeline

  1. investigating Aug 02, 2023, 06:20 AM UTC

    On our productive system, we currently have a problem with the generation of postings and the accounting export. We're investigating the issue already.

  2. identified Aug 02, 2023, 12:25 PM UTC

    The postings generation is very load consuming right now, which also causes slow response times on Prod (UI/API) We check what we can do to improve that.

  3. resolved Aug 03, 2023, 05:18 AM UTC

    All Postings were generated, Accounting Exports are in progress now, the responsetimes are low, as they should be.

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