Resolved after 56 days 3 hours, on January 9, 2026.
After an extended observation period, we have confirmed that the implemented changes have successfully mitigated the issue. Performance remains stable, and the incident is now closed.
Update timeline
- identified Jan 09, 2026, 10:14 AM UTC
Time to SLA is currently experiencing degraded performance caused by elevated API rate limiting from Jira platform. We are in contact with Atlassian to understand the root cause of rate limiting and mitigate the problem.
- monitoring Jan 13, 2026, 01:01 PM UTC
Atlassian has provided a fix for API rate limiting from Jira platform. We are continuing our talks with Atlassian and monitoring the systems.
- resolved Mar 06, 2026, 02:04 PM UTC
After an extended observation period, we have confirmed that the implemented changes have successfully mitigated the issue. Performance remains stable, and the incident is now closed.
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