BigLeaf experienced a minor incident on July 7, 2025 affecting Web Dashboard and Site and Circuit Alerts, lasting 1h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Web DashboardSite and Circuit Alerts
Update timeline
- investigating Jul 07, 2025, 06:00 PM UTC
We are currently investigating an issue impacting a small subset of sites in Atlanta where site and circuit status shows incorrect status of 'offline'. Connectivity and traffic should be functioning as normal despite the alerts, but there may be some brief periods of packet loss while resolving the false alerting issues.
- identified Jul 07, 2025, 06:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 07, 2025, 06:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 07, 2025, 07:15 PM UTC
This incident has been resolved.