BigLeaf experienced a minor incident on February 14, 2022 affecting Gateway Cluster: Ashburn, VA and Gateway Cluster: Atlanta, GA and 1 more component, lasting 7h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 14, 2022, 03:52 AM UTC
We’re currently tracking a small percentage of customer sites experiencing a loss of connectivity with 1 or more circuits that are configured as backup-only. We've identified the root cause and are working on an automated resolution. Our support team can also typically apply a manual resolution, so if you’re currently experiencing any circuit downtime, or have any questions about any connectivity issues at your location, please contact Bigleaf Support at 888-244-3133, Opt. 1 or [email protected]
- resolved Feb 14, 2022, 11:31 AM UTC
Our team has resolved the root cause of this incident and no further impact is expected. If you are still experiencing any unexpected circuit or site connectivity issues, please contact our Support team at 888-244-3133, Opt. 1 or [email protected]