BigLeaf experienced a major incident on March 23, 2022 affecting Other, lasting 2h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Other
Update timeline
- identified Mar 23, 2022, 05:27 PM UTC
Our phone service provider is currently experiencing issues with inbound calls -- During this time you may be unable to reach Bigleaf support by phone. We are currently awaiting an ETA on repair. If you require immediate assistance, please contact our Support team via email at: [email protected] and we will do our best to respond to your request as quickly as possible.
- identified Mar 23, 2022, 05:28 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 23, 2022, 08:05 PM UTC
Our phone service provider has resolved the issue and inbound call service is functioning normally. We apologize for any inconvenience.