BigLeaf incident

New York POP: Isolated Server Hardware Failures

Notice Resolved View vendor source →

BigLeaf experienced a notice incident on April 14, 2022 affecting Gateway Cluster: New York, NY, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2022, 12:40 AM UTC
Resolved
Apr 14, 2022, 12:40 AM UTC
Duration
—
Detected by Pingoru
Apr 14, 2022, 12:40 AM UTC

Affected components

Gateway Cluster: New York, NY

Update timeline

  1. resolved Apr 14, 2022, 12:40 AM UTC

    Today our redundant network experienced two isolated server hardware failures within our NYC POP, from 11:20-12:40 GMT, and from 17:22-18:06 GMT. Customers who were connected through the affected servers automatically failed over to their secondary POP servers. Our engineering team was automatically alerted, brought the servers back online, and customers automatically reconnected back to their primary servers. For the duration of each of these incidents, affected customers may have experienced a small increase in latency and some missing circuit health metrics in our web dashboard. Our engineers are working to investigate the root cause, but no further incidents are expected.