BigLeaf experienced a notice incident on May 17, 2022 affecting Gateway Cluster: Chicago, IL, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved May 17, 2022, 12:13 PM UTC
Today, our redundant network experienced an isolated server failure within our Chicago POP, from ~11:30 - 11:54 GMT. Customers connected through the affected server were automatically transitioned to their secondary POP, and reconnected back to their primary server once it was restored. Our engineering team was automatically alerted and began investigating the issue. During this event, customers with primary tunnels on the affected server may have experienced a slight increase in latency and/or packet loss during the failure. Our engineering team is continuing to investigate root cause.