BigLeaf incident
Issues with circuit/site event notification emails
BigLeaf experienced a minor incident on July 28, 2022 affecting Site and Circuit Alerts, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 28, 2022, 05:45 PM UTC
We are currently experiencing issues with our notification system for circuit and site events. It appears that this is due to an incident within Amazon Web Services, where this system is hosted. Notifications for issues may be delayed or not received. Customer network traffic should not be affected, as all customer network traffic runs through our owned-and-operated Cloud Access Network. We will continue to investigate and provide an update this incident as it unfolds.
- monitoring Jul 28, 2022, 06:05 PM UTC
Our notification system is back online, and the current Amazon Web Services incident appears to be resolved. Our engineering team has verified that all pending alerts and email notifications have been sent. We will continue monitoring the issue.
- resolved Jul 28, 2022, 07:13 PM UTC
This incident has been resolved.