BigLeaf incident

NYC Gateway Cluster: Brief Network Connectivity Disruption

Minor Resolved View vendor source →

BigLeaf experienced a minor incident on May 10, 2023 affecting Gateway Cluster: New York, NY, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
May 10, 2023, 09:15 PM UTC
Resolved
May 11, 2023, 12:34 AM UTC
Duration
3h 18m
Detected by Pingoru
May 10, 2023, 09:15 PM UTC

Affected components

Gateway Cluster: New York, NY

Update timeline

  1. monitoring May 10, 2023, 09:15 PM UTC

    Earlier today, from approximately 11:37 AM - 11:46 AM PT (18:37 - 18:46 UTC), our New York POP experienced a brief network connectivity disruption. During this event, a subset of customers may have experienced a brief increase in latency, jitter, packet loss while their service automatically rerouted traffic to their Backup POP. Affected customers automatically transferred their traffic back to NYC shortly after. We believe the issue has been resolved, however our Engineering team will continue to monitor for any additional anomalies.

  2. resolved May 11, 2023, 12:34 AM UTC

    This incident has been resolved.