BigLeaf incident

Network Performance Issues -- San Jose, Chicago, NY

Notice Resolved View vendor source →

BigLeaf experienced a notice incident on November 14, 2023 affecting Gateway Cluster: Chicago, IL and Gateway Cluster: New York, NY and 1 more component, lasting 4h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2023, 03:26 PM UTC
Resolved
Nov 14, 2023, 07:52 PM UTC
Duration
4h 25m
Detected by Pingoru
Nov 14, 2023, 03:26 PM UTC

Affected components

Gateway Cluster: Chicago, ILGateway Cluster: New York, NYGateway Cluster: San Jose, CA

Update timeline

  1. investigating Nov 14, 2023, 03:26 PM UTC

    We are currently investigating some routing and reachability issues for certain applications reported by a subset of customers in relation to our San Jose, Chicago and New York POPs. We're currently investigating a root cause, and will provide an update as soon as possible.

  2. investigating Nov 14, 2023, 04:38 PM UTC

    We are continuing to investigate the issue. We have been able to implement a fix for impacted sites as they are identified. Please contact Bigleaf Support if you are encountering any connectivity issues to specific applications.

  3. investigating Nov 14, 2023, 05:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 14, 2023, 06:45 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 14, 2023, 07:52 PM UTC

    This incident has been resolved.