BigLeaf incident

Network Performance Issues - ATL

Minor Resolved View vendor source →

BigLeaf experienced a minor incident on April 16, 2024 affecting Gateway Cluster: Atlanta, GA, lasting 3h 25m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2024, 07:08 PM UTC
Resolved
Apr 16, 2024, 10:33 PM UTC
Duration
3h 25m
Detected by Pingoru
Apr 16, 2024, 07:08 PM UTC

Affected components

Gateway Cluster: Atlanta, GA

Update timeline

  1. investigating Apr 16, 2024, 07:08 PM UTC

    We are currently investigating on-going packet loss on some circuits connected to our services in the ATL region.

  2. investigating Apr 16, 2024, 09:33 PM UTC

    We are now seeing the packet loss issues resolving in the ATL region. Our team is continuing to monitor.

  3. monitoring Apr 16, 2024, 09:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 16, 2024, 10:33 PM UTC

    This incident has been resolved.