BigLeaf experienced a major incident on May 20, 2024 affecting Other, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 20, 2024, 08:32 PM UTC
We are experiencing some issues with our phone system provider that may cause difficulty in contacting Bigleaf Technical Support. Inbound calls to our main phone numbers at (888) 244-3133 and (503) 985-8298 may be affected. If you are experiencing this, please email our Support team at [email protected]. Our team is monitoring the emails, ticket requests, and voicemails. If you are experiencing an urgent issue please contact us immediately via email and we will contact you as soon as possible. Future updates will be posted here. Thanks for your patience!
- resolved May 20, 2024, 10:05 PM UTC
Our phone service provider has resolved the issue and inbound call service is functioning normally. We apologize for any inconvenience.