BigLeaf incident

Network Performance Issues - ATL/NYC

Minor Resolved View vendor source →

BigLeaf experienced a minor incident on September 10, 2024 affecting Gateway Cluster: Atlanta, GA and Gateway Cluster: New York, NY, lasting 3h 34m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 04:29 PM UTC
Resolved
Sep 10, 2024, 08:03 PM UTC
Duration
3h 34m
Detected by Pingoru
Sep 10, 2024, 04:29 PM UTC

Affected components

Gateway Cluster: Atlanta, GAGateway Cluster: New York, NY

Update timeline

  1. investigating Sep 10, 2024, 04:29 PM UTC

    Bigleaf is currently investigating issues with Network Performance in our ATL and NYC regions. We are working to analyze and mitigate this problem. More updates to follow shortly.

  2. investigating Sep 10, 2024, 05:30 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 10, 2024, 07:04 PM UTC

    A fix has been implemented and we are monitoring results

  4. resolved Sep 10, 2024, 08:03 PM UTC

    This incident has been resolved.