BigLeaf incident

Bigleaf Support Line Issues

Notice Resolved View vendor source →

BigLeaf experienced a notice incident on January 22, 2025 affecting Gateway Cluster: Ashburn, VA and Gateway Cluster: Atlanta, GA and 1 more component, lasting 7h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 07:08 PM UTC
Resolved
Jan 23, 2025, 02:42 AM UTC
Duration
7h 33m
Detected by Pingoru
Jan 22, 2025, 07:08 PM UTC

Affected components

Gateway Cluster: Ashburn, VAGateway Cluster: Atlanta, GAGateway Cluster: Chicago, ILGateway Cluster: Dallas, TXGateway Cluster: Denver, COGateway Cluster: Los Angeles, CAGateway Cluster: New York, NYGateway Cluster: San Jose, CAGateway Cluster: Seattle, WAWeb Dashboard

Update timeline

  1. investigating Jan 22, 2025, 07:08 PM UTC

    We are experiencing some issues with our phone system provider that may cause difficulty in contacting Bigleaf Technical Support. Inbound calls to our main phone numbers at (888) 244-3133 and (503) 985-8298 may be affected. If you are experiencing this, please email our Support team at [email protected]. Our team is monitoring the emails, ticket requests, and voicemails. If you are experiencing an urgent issue please contact us immediately via email and we will contact you as soon as possible. Future updates will be posted here. Thanks for your patience!

  2. monitoring Jan 23, 2025, 12:56 AM UTC

    Our Bigleaf team is continuing to monitor an on-going issue with inbound call routing, but at this time we are only seeing some intermittent problems reaching Bigleaf via our (888) 244-3133 and (503) 985-8298 numbers.

  3. resolved Jan 23, 2025, 02:42 AM UTC

    Our phone service provider has resolved the issue and inbound call service is functioning normally. We apologize for any inconvenience.