Betty Blocks Outage History

We are writing to inform you about an incident which affected users making use of sending mails. During this time, you may have experienced degraded performance in sending mails originating from our MandrillApp services. The following zones and components are currently affected: Affected Zones: All zones were affected, but only customers that are/were making use of our MandrillApp mailing services were affected. Affected Components: Classic actions - Classic actions that are making use of a MandrillApp API key in order to send out mails would fail to deliver the mail. NextGen Actions - NextGen actions that are making use of a MandrillApp API key in order to send out mails would fail to deliver the mail. The issue was quickly located and a fix has been implemented for this, which allowed the incoming mails being sent to work as expected again. We would like to apologize for the degraded performance that that has been experienced, and want to thank you for your patience.

Hi, We are writing to inform you of an unexpected outage on our platform. Scheduled actions were not being picked up, meaning data processing within the scheduled actions flow was not carried out on the affected zones during this period. We understand this is disruptive and sincerely apologize for any inconvenience caused. Our team treated this with the highest priority, and services have now been restored. The following zones and components were affected by this outage: Affected Zones: NL3, NL4 and NL6 Affected Components: * Scheduled actions Thank you for your patience and understanding during this critical time. We appreciate your support. Kind regards, The Support Team

There was an issue on the Private Cloud 13 which resulted in a partial outage regarding the Actions-JS functionalities of our platform. During this time, you may have been unable to make use of our NextGen actions, unable to log in to the runtime of your application, or intermittent responsiveness in certain areas of the platform. Affected Zones: Private Cloud 13 - Users were unable to make use of NextGen action, preventhing them from logging into the platform, or make use of other actions related functionalities. Affected Components: Actions-runtime: The use of actions in the runtime of your application were experienced as unresponsive. Resulting in errors being returned and preventing any further use of the application. Our Product department has implemented the necessary fixes in order for these issues to be resolved. Thank you for your patience and understanding.

There was an issue on the Private Cloud 12 which resulted in degraded performance regarding the Actions-JS functionalities of our platform. We are writing to inform you about a period of degraded performance that was experienced on our platform. During this time, you may have experienced slower loading times, occasional delays in processing, or intermittent responsiveness in certain areas of the platform. Affected Zones: Private Cloud 12 - Users were experiencing slowness with the usage of Actions-JS functionalities. Affected Components: Actions-runtime: The use of actions in the runtime of your application could be experienced as slow, or unresponsive. Resulting in errors being returned. Our Product department has implemented the necessary fixes in order for these issues to be resolved. Thank you for your patience and understanding.

This incident has been resolved.

We are happy to inform you that the performance issues on all zones have been fully resolved. The Anthropic team has implemented the necessary fixes, and you should now be experiencing normal performance across all zones and components. Thank you for your patience and understanding during this period. We appreciate your support. If you continue to experience any performance issues, please do not hesitate to contact our support team via the chat, or reach out to us at [email protected].

A Degraded performance was discovered on the public NL3 zone. During this time, you may have experienced slower loading times, occasional delays in processing, or intermittent responsiveness in certain areas of the platform. The following zones and components were affected: Affected Zones: Public zone NL3: (Europe West Server Cluster) - Users in this geographic region may experience increased latency. Affected Components: Classic Backoffice grids - You may notice data taking longer than usual to load or refresh. Classic Endpoints - Reaching out to your endpoints may not have resolved, or resolved at a slower rate. Our Product department has taken the necessary measures to ensure the stability of the platform. In case any unexpected behaviour is still experienced, please do not hesitate to reach out to us through the chat bubble, or at [email protected]

Affected Components: All Betty Blocks endpoints were unreachable between 11:52 AM and 12:06 PM CET.

We are happy to inform you that the performance issues on the NL6 zone have now been fully resolved. Our team has implemented the necessary fixes, and you should now be experiencing normal performance across all zones and components. Thank you for your patience and understanding during this period. We appreciate your support. If you continue to experience any performance issues, please do not hesitate to contact our support team via the support chat, or at [email protected].

We are happy to inform you that the performance issues on the NL1 zone have been fully resolved. Our team has implemented the necessary fixes, and you should now be experiencing normal performance across all zones and components. Thank you for your patience and understanding during this period. We appreciate your support. If you continue to experience any performance issues, please do not hesitate to contact our support team via Intercom.

We are happy to announce that the outage affecting the zone 19 has now been fully resolved, and all services are back online. We want to thank you for your patience and understanding during this challenging time. We know this disruption was significant, and we appreciate your support. If you experience any further issues, please do not hesitate to contact our support team via Intercom.

We are writing to inform you that our platform was experiencing an unexpected outage. This means that applications running on the below-mentioned zones were temporarily unavailable, and you may not have been able to access our services. The following zones and components were affected by this outage: Affected Zones: - All zones are affected. Affected Components: Betty Blocks Authentication profile: runtime of the application - The functionality to log into the runtime of the application (your_application.betty.app) was unavailable. The issue has been mitigated and resolved by our Product department. All functionalities are available for use again. Thank you so much for your patience and understanding. If you experience any further issues, please do not hesitate to contact our support team via Intercom, or reach out to us via [email protected].

Hi, We are writing to inform you that, we have encountered an issue regarding custom domains not working as expected. We have promptly responded to this, and has resolved the issue. Allowing custom domains to behave as usual again.

This incident has been resolved.

We are writing to inform you about the following: Recently, there was an issue regarding obtaining and fetching assets coming from the Betty Blocks asset domain. This caused customer applications to no longer make use of assets that are hosted on our Betty Blocks Asset domain. All applications are able to access the asset provider again.

This incident has been resolved.

We are writing to inform you about an upcoming upgrade to our hosting services. As part of this upgrade, the historical metrics for your Classic Actions and Monitoring pages will be cleared. Once your actions run again for the first time after the upgrade, new metrics will begin to populate automatically. This change is required to ensure compatibility with the upgraded system and to provide improved performance moving forward.

We would like to inform you that the issue related to creating file properties and uploading files in your application on the NL1 zone has been mitigated. If you are still experiencing any issues with creating file properties or uploading files, please contact us at [email protected] or reach out to us via the chat.

We are happy to announce that the outage affecting the zone(s) NL3, NL4, and NL6 have now been fully resolved, and all services are back online. In case you experience any further issues, please do not hesitate to contact our support team via Intercom, or at [email protected].