BetterNow Outage History

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BetterNow had 5 outages in the last 2 years totaling 12h 34m of downtime — averaging 0.2 incidents per month.

There were 5 BetterNow outages since October 22, 2025 totaling 12h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.betternow.org

Major August 13, 2026

retroactive: API authorization errors

Detected by Pingoru
Aug 13, 2026, 07:01 AM UTC
Resolved
Aug 13, 2026, 07:01 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 13, 2026, 07:01 AM UTC

    A new version of the service added stricter validation of API credentials, which improperly refused access with the 401 HTTP response code. We saw an increase in 401 responses from 2026-08-12 17:43 CEST until the validation was reverted at 2026-08-13 08:41 CEST

Read the full incident report →

Minor January 19, 2026

VIpps/MobilePay errors

Detected by Pingoru
Jan 19, 2026, 10:45 AM UTC
Resolved
Jan 19, 2026, 05:32 PM UTC
Duration
6h 46m
Affected: Donation Payment Processing
Timeline · 3 updates
  1. investigating Jan 19, 2026, 10:45 AM UTC

    We are currently investigating this issue.

  2. monitoring Jan 19, 2026, 10:54 AM UTC

    https://vipps.statuspage.io/incidents/0qmhyt9df92b according to Vipps a fix has been put into place. We are also seeing the error rate normalize.

  3. resolved Jan 19, 2026, 05:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 17, 2025

Elevated Errors

Detected by Pingoru
Dec 17, 2025, 06:18 PM UTC
Resolved
Dec 17, 2025, 06:54 PM UTC
Duration
36m
Affected: BetterNow Platformapi.betternow.org
Timeline · 3 updates
  1. investigating Dec 17, 2025, 06:18 PM UTC

    We're experiencing an elevated level errors and are currently looking into the issue.

  2. monitoring Dec 17, 2025, 06:27 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 17, 2025, 06:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 16, 2025

Increased Error Rate

Detected by Pingoru
Dec 16, 2025, 06:14 PM UTC
Resolved
Dec 16, 2025, 06:56 PM UTC
Duration
42m
Affected: BetterNow Platformapi.betternow.org
Timeline · 3 updates
  1. investigating Dec 16, 2025, 06:14 PM UTC

    We are currently investigating this issue.

  2. monitoring Dec 16, 2025, 06:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 16, 2025, 06:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 22, 2025

Swish errors

Detected by Pingoru
Oct 22, 2025, 08:43 AM UTC
Resolved
Oct 22, 2025, 01:12 PM UTC
Duration
4h 29m
Affected: Donation Payment Processing
Timeline · 2 updates
  1. identified Oct 22, 2025, 08:43 AM UTC

    Some Swish payments are failing due to an issue with our upstream vendor. More information can be found at https://status.quickpay.net/cmh1pki2m04p95kv5jg6tkw0a

  2. resolved Oct 22, 2025, 01:12 PM UTC

    This incident has been resolved.

Read the full incident report →