BEES incident
BEESOE-177720 - [BEES FORCE][Brazil] - BDRs without visits in BEES FORCE app
BEES experienced a critical incident on July 8, 2024 affecting Latin America, lasting 5h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2024, 12:50 PM UTC
BEES Support is investigating an issue in which BEES Force visits and tasks are not appearing in the app for the clients (BDRs) in Brazil. More details will be provided within the next hour.
- identified Jul 08, 2024, 01:44 PM UTC
The root cause has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- identified Jul 08, 2024, 03:38 PM UTC
BEES Support remains working towards the mitigation of the issue. Updates to follow within the next hour.
- identified Jul 08, 2024, 04:40 PM UTC
BEES Support remains working towards the mitigation of the issue. Updates to follow within the next couple of hours.
- resolved Jul 08, 2024, 06:22 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.