BEES incident
BEESOE-179197 - [BEES Customer, Care, Grow and Force][Multiple countries] Service Unavailability
BEES experienced a critical incident on July 19, 2024 affecting Latin America and Latin America and 1 more component, lasting 3h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 19, 2024, 02:25 AM UTC
The BEES Support team is currently investigating an issue that is causing significant degradation to BEES products, including Customer, Grow, Force, and Care impacting the Americas (excluding the US), Africa, and South Korea. Our teams are actively investigating the issue and working to mitigate the impact as quickly as possible. More details will be provided within the next hour.
- identified Jul 19, 2024, 03:26 AM UTC
BEES Support continues to work on resolving the service degradation on BEES products. The root cause has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.
- identified Jul 19, 2024, 04:21 AM UTC
The BEES Support team has successfully resolved the issue affecting the Bees Customer, Grow, and Care applications. These services are now operating normally. However, our Specialists Team is currently running health checks across the Force application to identify any inconsistencies and ensure that the service is fully restored. We will provide updates within the next hour to keep you informed of our progress.
- resolved Jul 19, 2024, 05:51 AM UTC
The issue has been resolved and the services are now operating normally. This case is, therefore, closed.