BEES incident

BEESOE-179344 - [Customer, Grow][Multiple countries] Users are unable to authenticate to the application

Critical Resolved View vendor source →

BEES experienced a critical incident on July 19, 2024 affecting Latin America and Latin America and 1 more component, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 19, 2024, 09:57 PM UTC
Resolved
Jul 19, 2024, 11:10 PM UTC
Duration
1h 12m
Detected by Pingoru
Jul 19, 2024, 09:57 PM UTC

Affected components

Latin AmericaLatin AmericaEastern AsiaAfricaEastern AsiaAfrica

Update timeline

  1. investigating Jul 19, 2024, 09:57 PM UTC

    The BEES Support is investigating an issue with the authentication process that is impacting Bees Customer in the Americas (except the US), Africa and South Korea. More details will be provided within the next hour.

  2. monitoring Jul 19, 2024, 10:41 PM UTC

    The impact has been mitigated and the BEES specialists are now monitoring it closely. More details will be provided within the next hour.

  3. resolved Jul 19, 2024, 11:10 PM UTC

    The issue has been resolved, as the authentication process is now operating normally and the applications can be accessed. This case is, therefore, closed.