BEES incident

BEESOE-179386 - [Bees Force] [Multiple Countries] - No tasks available

Major Resolved View vendor source →

BEES experienced a major incident on July 20, 2024 affecting Latin America, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2024, 11:52 AM UTC
Resolved
Jul 20, 2024, 03:49 PM UTC
Duration
3h 56m
Detected by Pingoru
Jul 20, 2024, 11:52 AM UTC

Affected components

Latin America

Update timeline

  1. investigating Jul 20, 2024, 11:52 AM UTC

    BEES Support is investigating an issue in which BEES Force visits are not appearing in the app for the clients (BDRs) in multiple Countries. More details will be provided within the next hour.

  2. identified Jul 20, 2024, 01:28 PM UTC

    The root cause has been identified and the specialists are working towards the incident resolution. Updates to follow within the next hour.

  3. identified Jul 20, 2024, 02:53 PM UTC

    BEES Support remains working towards the mitigation of the issue. Updates to follow within the next couple of hours.

  4. resolved Jul 20, 2024, 03:49 PM UTC

    The issue has been resolved and the service is now operating normally. This case is, therefore, closed.