BEES experienced a minor incident on September 18, 2024 affecting Latin America and Latin America and 1 more component, lasting 2h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2024, 01:15 PM UTC
Due to a degradation in service performance, the BEES app customers may experience some slowness while using the app impacting the Americas (except the US), Africa, and South Korea. Our technical teams are actively investigating the issue. We will provide further updates within the next 30 minutes or as soon as we have a significant breakthrough.
- investigating Sep 18, 2024, 01:17 PM UTC
The investigation is still ongoing, and our specialists are handling the case with the utmost priority. Updates will follow within 30 minutes.
- investigating Sep 18, 2024, 02:31 PM UTC
The app is currently stable, and our teams are closely monitoring the situation. We appreciate your patience as our experts continue to work towards a complete resolution.
- resolved Sep 18, 2024, 03:31 PM UTC
The application has remained stable for the past hour, hence communication on this channel will now cease. Our support team will continue to monitor the application closely to ensure ongoing stability. Thank you for your continued patience and understanding.