BEES experienced a critical incident on October 22, 2024 affecting Latin America and Latin America and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 22, 2024, 07:01 PM UTC
The BEES Support team is investigating an unavailability issue affecting Bees Customer, Grow, Link, and Force. Additionally, some functionalities in Care and Deliver have been impacted in the Americas (except the US), Africa, and South Korea. We will provide more details within the next 30 minutes. Ticket for Reference: BEESOE-192572
- investigating Oct 22, 2024, 07:29 PM UTC
The investigation is still ongoing and the case is being handled with the highest priority by our specialists. At this moment, the root cause remains unknown. The following status will be provided within 15 minutes or sooner if there are any breakthroughs from the investigation.
- investigating Oct 22, 2024, 07:47 PM UTC
The specialist team is actively working on the issue, and while we haven't pinpointed the root cause yet, we're exploring various approaches to resolve it swiftly. The following status will be provided within 25 minutes or sooner if there are any breakthroughs from the investigation.
- monitoring Oct 22, 2024, 08:08 PM UTC
A workaround was applied, and our dashboards indicate improvements. The BEES support is performing extensive tests on our platforms to confirm their stability. The following status will be provided within 15 minutes.
- resolved Oct 22, 2024, 08:46 PM UTC
The issue has been resolved and the service is now operating normally. This case is, therefore, closed.