Resolved after 26 minutes, affecting API, on October 28, 2026.
The root cause of the issue has been pinpointed, and our team has implemented contingencies to prevent it from recurring while we work on a definitive fix. The system is now operational, and we will keep monitoring, although we don't expect further disruption.
Affected components
Update timeline
- investigating Oct 28, 2026, 02:23 PM UTC
Starting today at 14:03:27 UTC, some users may have experienced issues accessing design previews in the editors or exporting HTML, and you might have seen elevated API error rates on the "message/html" endpoint or with the onSave() callback due to an outage affecting our Multiparser, the service that translates Beefree JSON into HTML. We are investigating the root cause and planning contingencies to solve the issue. Thank you for your patience
- resolved Oct 28, 2026, 02:50 PM UTC
The root cause of the issue has been pinpointed, and our team has implemented contingencies to prevent it from recurring while we work on a definitive fix. The system is now operational, and we will keep monitoring, although we don't expect further disruption.
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