BeatStars incident

Issue Accessing Purchased Downloads and Licenses

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Ongoing since 08:26 PM UTC.

investigating Oct 28, 2026, 08:26 PM UTC

We are investigating an issue where some buyers are temporarily unable to download purchased files (including MP3s, WAVs, track stems, and license PDFs) from the Marketplace and Pro Pages. When attempting to download, users may see an error stating: "This item is not available to download, the transaction is not complete."

Started
Oct 28, 2026, 08:26 PM UTC
Resolved
Ongoing
Duration
● 18m
Detected by Pingoru
Oct 28, 2026, 08:26 PM UTC

Update timeline

  1. investigating Oct 28, 2026, 08:26 PM UTC

    We are investigating an issue where some buyers are temporarily unable to download purchased files (including MP3s, WAVs, track stems, and license PDFs) from the Marketplace and Pro Pages. When attempting to download, users may see an error stating: "This item is not available to download, the transaction is not complete."

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