BeatStars incident

Slow page loads and timeout errors

Resolved after 3 hours 19 minutes, affecting Main Service and Main Service and 1 more, on September 24, 2026.

monitoring Sep 24, 2026, 07:19 PM UTC

The issue has resolved and we are monitoring.

Started
Sep 24, 2026, 04:09 PM UTC
Resolved
Sep 24, 2026, 07:28 PM UTC
Duration
3h 19m
Detected by Pingoru
Sep 24, 2026, 04:09 PM UTC

Affected components

Main ServiceMain ServiceMain Service

Update timeline

  1. investigating Sep 24, 2026, 04:09 PM UTC

    We are currently experiencing slow page loads and timeouts.

  2. monitoring Sep 24, 2026, 04:37 PM UTC

    We have implemented a fix and are monitoring the situation.

  3. investigating Sep 24, 2026, 06:19 PM UTC

    We are aware some pages are showing 404s or are slow to load. We are investigating.

  4. investigating Sep 24, 2026, 06:47 PM UTC

    Some pages may not fully load or display a 404 error, including: • Profiles • Sales data • Receipts • ProPages • Checkout

  5. monitoring Sep 24, 2026, 07:19 PM UTC

    The issue has resolved and we are monitoring.

  6. resolved Sep 24, 2026, 07:28 PM UTC

    Everything should be working normally.

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