Bazaarvoice experienced a minor incident on May 29, 2025 affecting Portal Applications, lasting 4d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 29, 2025, 05:26 PM UTC
Bazaarvoice has identified an issue that is causing a degradation of the Manage Content application resulting in a several hour delay of Ratings & Reviews and Questions & Answer content. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: May 29th, 2025, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
- monitoring May 29, 2025, 06:45 PM UTC
Bazaarvoice has identified a root cause and implemented a solution for an issue that caused a degradation of the Manage Content application which resulted in a several hour delay of Ratings & Reviews and Questions & Answer content. We are currently monitoring the fix and we will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: May 30th, 2025, 1:00 pm CST [1314]
- monitoring May 30, 2025, 06:00 PM UTC
Bazaarvoice continues to monitor a fix for an issue that caused a degradation of the Manage Content application. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: June 2nd, 2025, 1:00 pm CST [1314]
- resolved Jun 02, 2025, 05:59 PM UTC
Bazaarvoice has verified that the issue has been resolved and Manage Content application is fully functioning, so we are closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)