Degradation - Bazaarvoice Portal Login was unavailable to SSO users

Update timeline

1. monitoring Apr 27, 2026, 02:14 PM UTC

   Bazaarvoice found an issue that was briefly causing problems with logging in to the Bazaarvoice Portal for users accessing it via single sign-on (SSO). A fix has been applied and the Bazaarvoice Portal operations have now returned to normal - we will continue to monitor the status to prevent any further issues. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 27th, 2026, 5:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Apr 27, 2026, 08:21 PM UTC

   Bazaarvoice continues monitoring Portal platform to ensure all users can seamlessly log in using Single Sign-On (SSO). Monitoring will continue until the full resolution of the issue is confirmed. NEXT UPDATE: April 28th, 2026, 5:00PM CST

3. monitoring Apr 28, 2026, 07:38 PM UTC

   Bazaarvoice continues monitoring Portal platform to ensure all users can seamlessly log in using Single Sign-On (SSO). Monitoring will continue until the full resolution of the issue is confirmed. NEXT UPDATE: April 29th, 2026, 4:00PM CDT

4. resolved Apr 29, 2026, 04:19 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning, so we are closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)