Basecamp Outage History

Basecamp had 11 outages in the last 2 years totaling 2h 30m of downtime — averaging 0.5 incidents per month.

There were 11 Basecamp outages since August 14, 2024 totaling 2h 30m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://www.37status.com

Notice August 4, 2026

Basecamp 5 chat is offline

Detected by Pingoru: Aug 04, 2026, 08:23 AM UTC
Resolved: Aug 04, 2026, 08:32 AM UTC
Duration: 9m

Affected: Basecamp 5

Timeline · 3 updates

investigating Aug 04, 2026, 08:23 AM UTC

We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
monitoring Aug 04, 2026, 08:26 AM UTC

Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
resolved Aug 04, 2026, 08:32 AM UTC

Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.

Read the full incident report →

Critical June 16, 2026

Basecamp 2 is currently down.

Detected by Pingoru: Jun 16, 2026, 03:07 AM UTC
Resolved: Jun 16, 2026, 03:07 AM UTC
Duration: 45s

Affected: Basecamp 2

Timeline · 2 updates

investigating Jun 16, 2026, 03:07 AM UTC

Basecamp 2 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
resolved Jun 16, 2026, 03:07 AM UTC

Basecamp 2 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical June 12, 2026

Highrise is down

Detected by Pingoru: Jun 12, 2026, 04:12 AM UTC
Resolved: Jun 12, 2026, 04:12 AM UTC
Duration: 22s

Affected: Highrise

Timeline · 2 updates

investigating Jun 12, 2026, 04:12 AM UTC

Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
resolved Jun 12, 2026, 04:12 AM UTC

Highrise is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical February 8, 2026

Basecamp 4 is down

Detected by Pingoru: Feb 08, 2026, 03:52 AM UTC
Resolved: Feb 08, 2026, 03:53 AM UTC
Duration: 21s

Affected: Basecamp 5

Timeline · 2 updates

investigating Feb 08, 2026, 03:52 AM UTC

Basecamp 4 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
resolved Feb 08, 2026, 03:53 AM UTC

Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical February 2, 2026

Basecamp Classic is down

Detected by Pingoru: Feb 02, 2026, 12:19 AM UTC
Resolved: Feb 02, 2026, 12:20 AM UTC
Duration: 47s

Affected: Basecamp Classic

Timeline · 2 updates

investigating Feb 02, 2026, 12:19 AM UTC

Basecamp Classic is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
resolved Feb 02, 2026, 12:20 AM UTC

Basecamp Classic is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Critical December 5, 2025

HEY is down

Detected by Pingoru: Dec 05, 2025, 08:49 AM UTC
Resolved: Dec 05, 2025, 09:12 AM UTC
Duration: 23m

Affected: HEY

Timeline · 2 updates

investigating Dec 05, 2025, 08:49 AM UTC

HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
resolved Dec 05, 2025, 09:12 AM UTC

Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.

Read the full incident report →

Notice November 7, 2025

Basecamp 4 is having trouble

Detected by Pingoru: Nov 07, 2025, 03:16 PM UTC
Resolved: Nov 07, 2025, 03:30 PM UTC
Duration: 14m

Affected: Basecamp 5

Timeline · 4 updates

investigating Nov 07, 2025, 03:16 PM UTC

Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.
identified Nov 07, 2025, 03:19 PM UTC

We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.
monitoring Nov 07, 2025, 03:23 PM UTC

We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.
resolved Nov 07, 2025, 03:30 PM UTC

Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.

Read the full incident report →

Notice June 17, 2025

Launchpad is down

Detected by Pingoru: Jun 17, 2025, 11:00 PM UTC
Resolved: Jun 17, 2025, 11:01 PM UTC
Duration: 48s

Affected: Basecamp 5

Timeline · 2 updates

identified Jun 17, 2025, 11:00 PM UTC

We've identified and issue that is preventing users from logging into Basecamp accounts via our Launchpad.
resolved Jun 17, 2025, 11:01 PM UTC

Launchpad is back up! Sorry for the interruption!

Read the full incident report →

Minor February 7, 2025

Inbound emails are delayed

Detected by Pingoru: Feb 07, 2025, 03:50 PM UTC
Resolved: Feb 07, 2025, 04:23 PM UTC
Duration: 32m

Affected: HEY

Timeline · 4 updates

investigating Feb 07, 2025, 03:50 PM UTC

HEY is having some trouble with inbound emails being delayed. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
investigating Feb 07, 2025, 03:59 PM UTC

We're still investigating the trouble with inbound emails. Stay tuned for updates.
identified Feb 07, 2025, 04:08 PM UTC

We have identified an issue and made a change. The issue with inbound emails is improving, but we're still monitoring the situation. Stay tuned for more updates.
resolved Feb 07, 2025, 04:23 PM UTC

We've resolved the issue with inbound emails being delayed. We'll continue to monitor this closely. So sorry for the interruption today, folks.

Read the full incident report →

Major October 17, 2024

Highrise is having some trouble

Detected by Pingoru: Oct 17, 2024, 07:18 PM UTC
Resolved: Oct 17, 2024, 08:05 PM UTC
Duration: 47m

Affected: Highrise

Timeline · 5 updates

investigating Oct 17, 2024, 07:18 PM UTC

Highrise is having some trouble. We're currently investigating and very sorry for this trouble.
investigating Oct 17, 2024, 07:28 PM UTC

Highrise is having trouble loading some pages. We're still investigating the root cause.
investigating Oct 17, 2024, 07:39 PM UTC

Highrise is having trouble loading contacts, tasks and some other pages. We're continuing to investigate the root cause. We're so sorry for this trouble!
investigating Oct 17, 2024, 07:56 PM UTC

Highrise is still having some trouble. Searching/jumping to contacts is causing errors. We're continuing to investigate and very sorry for the trouble today.
resolved Oct 17, 2024, 08:05 PM UTC

We've remediated the issue and Highrise is working well now. We will continue to look into the root cause. Sorry for the problems today!

Read the full incident report →

Minor August 14, 2024

HEY is having some trouble.

Detected by Pingoru: Aug 14, 2024, 09:45 PM UTC
Resolved: Aug 14, 2024, 10:06 PM UTC
Duration: 20m

Affected: HEY

Timeline · 3 updates

investigating Aug 14, 2024, 09:54 PM UTC

We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
monitoring Aug 14, 2024, 09:57 PM UTC

We've discovered the root cause and are actively working on a fix. HEY should be back up. Thanks for bearing with us, folks.
resolved Aug 14, 2024, 10:06 PM UTC

HEY's back up and running. We're keeping a close eye on things. Sorry again for the interruption.

Read the full incident report →