Basecamp had 11 outages in the last 2 years totaling 2h 37m of downtime — averaging 0.5 incidents per month.
There were 11 Basecamp outages since October 17, 2024 totaling 2h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
Basecamp 4 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Highrise is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
HEY is having trouble loading. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
We're still investigating the trouble with HEY and will keep you posted here. We're so sorry, folks.
We are continuing to investigate this issue.
Basecamp 5 and HEY are coming back online. We're actively monitoring both.
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp 5 and HEY are back up. We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
This morning, power maintenance in our Ashburn datacenter caused our load balancers there to briefly stop serving customer traffic. That meant Basecamp and HEY were down for some customers in the U.S. and parts of Europe. Our three other datacenters remained online during the incident. After fixing the root cause, we noticed some lingering network instabilities. This led to increased errors with using Basecamp and HEY. Our Ops team quickly rolled out a fix for these as well. This was an avoidable problem. These devices should be resilient to this type of maintenance but were misconfigured. We’ve corrected the issue that caused today's incident to prevent this problem from recurring. We’re very sorry for interrupting your work today. If you have any questions, or if we can help in any way, please [reach out to our support crew](mailto:[email protected]).
We are currently investigating reports that Basecamp 5 Chat is offline. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Basecamp 5 chat is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp 5 chat is all good now! We'll continue to monitor. Again, so sorry for the interruption everyone.
Basecamp 2 is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Basecamp 2 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp Classic is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Basecamp Classic is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
HEY is currently down. We're investigating the cause and will update you as soon as we can. Sorry for the interruption, everyone.
Basecamp 4 is back up! We'll continue to monitor it to make sure it's stable. So sorry for the interruption today, folks.
Basecamp 4 is having trouble loading chats and notifications. We're looking into the root cause now. We're sorry for the trouble, folks.
We've discovered the root cause and are actively working on a fix for the trouble with Campfires and Notifications. No ETA yet, but we're on the case. Stay tuned. Thanks for bearing with us, folks.
We have identified the issue and we have made a change. The issue with Campfires and Notifications has improved, but we're still monitoring the situation. Sorry for the trouble, folks.
Basecamp 4 is working properly now. We're so sorry for the interruption today, folks.
We've identified and issue that is preventing users from logging into Basecamp accounts via our Launchpad.
Launchpad is back up! Sorry for the interruption!
HEY is having some trouble with inbound emails being delayed. We're looking into the root cause and will keep you posted here. We're so sorry for the interruption, everyone.
We're still investigating the trouble with inbound emails. Stay tuned for updates.
We have identified an issue and made a change. The issue with inbound emails is improving, but we're still monitoring the situation. Stay tuned for more updates.
We've resolved the issue with inbound emails being delayed. We'll continue to monitor this closely. So sorry for the interruption today, folks.
Highrise is having some trouble. We're currently investigating and very sorry for this trouble.
Highrise is having trouble loading some pages. We're still investigating the root cause.
Highrise is having trouble loading contacts, tasks and some other pages. We're continuing to investigate the root cause. We're so sorry for this trouble!
Highrise is still having some trouble. Searching/jumping to contacts is causing errors. We're continuing to investigate and very sorry for the trouble today.
We've remediated the issue and Highrise is working well now. We will continue to look into the root cause. Sorry for the problems today!