Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 186 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 432 of 577 (75%) |
Incidents, newest first
Minor July 20, 2026 Outbound Calling Incident - Germany 2h 45m Outbound Calling - Germany
Started Jul 20, 2026, 10:07 AM UTC· resolved Jul 20, 2026, 12:53 PM UTC
- investigating Jul 20, 2026, 10:07 AM UTC
Bandwidth teams are investigating an incident where some outbound German calls are failing to connect as expected.
- identified Jul 20, 2026, 10:55 AM UTC
Teams have identified the source of this incident and are working towards a resolution.
- monitoring Jul 20, 2026, 12:36 PM UTC
Teams are observing expected calling behavior and will monitor for stability.
- resolved Jul 20, 2026, 12:53 PM UTC
This incident has been resolved.
Minor July 17, 2026 US Outbound Voice Incident - One Way Audio 3h 21m Outbound Calling (SIP) - United States
Started Jul 17, 2026, 04:27 PM UTC· resolved Jul 17, 2026, 07:49 PM UTC
- investigating Jul 17, 2026, 04:27 PM UTC
Bandwidth teams are investigating an incident impacting a small sub-set of outbound traffic. This sub-set of traffic may experience one way audio.
- monitoring Jul 17, 2026, 05:25 PM UTC
Teams are observing expected audio behavior for outbound calls. We will monitor for stability.
- resolved Jul 17, 2026, 07:49 PM UTC
This incident has been resolved.
Major July 15, 2026 911 Provisioning Incident - Bandwidth App 1h 50m 9-1-1 Provisioning Service
Started Jul 15, 2026, 01:33 PM UTC· resolved Jul 15, 2026, 03:23 PM UTC
- investigating Jul 15, 2026, 01:33 PM UTC
Teams are investigating an incident impacting the ability to geo-code 911 provisioning requests in the Bandwidth App. These requests will fail to complete.
- investigating Jul 15, 2026, 03:10 PM UTC
We are continuing to investigate this issue.
- resolved Jul 15, 2026, 03:23 PM UTC
This incident has been resolved.
Minor July 11, 2026 DFW Calling Incident 1h 57m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Jul 11, 2026, 01:50 AM UTC· resolved Jul 11, 2026, 03:48 AM UTC
- investigating Jul 11, 2026, 01:50 AM UTC
Bandwidth teams are investigating an incident impacting a small subset of calls transversing our DFW datacenter. Teams are working to restore expected network behavior.
- monitoring Jul 11, 2026, 02:16 AM UTC
Teams are observing expected network behavior and will monitor for stability.
- resolved Jul 11, 2026, 03:48 AM UTC
This incident has been resolved.
Minor July 10, 2026 Legacy Global Voice Incident 4h 41m Bandwidth International (fka Voxbone) Portal
Started Jul 10, 2026, 06:32 AM UTC· resolved Jul 10, 2026, 11:14 AM UTC
- investigating Jul 10, 2026, 06:32 AM UTC
Bandwidth teams are investigating a voice traffic incident for traffic provided by vendor number/ID 251. This traffic may fail to complete as expected.
- investigating Jul 10, 2026, 08:58 AM UTC
Teams continue to investigate this inbound voice incident across the legacy Global Platform.
- resolved Jul 10, 2026, 11:14 AM UTC
This incident has been resolved.
Major July 10, 2026 Inbound CNAM Incident 1h 19m Inbound Calling - Caller ID Lookup (CNAM)
Started Jul 10, 2026, 12:59 AM UTC· resolved Jul 10, 2026, 02:18 AM UTC
- investigating Jul 10, 2026, 12:59 AM UTC
Bandwidth teams are investigating an incident impacting some inbound CNAM queries. Teams are working to restore expected CNAM queries performance. Voice calls are not impacted by this incident.
- monitoring Jul 10, 2026, 01:21 AM UTC
Teams are observing expected CNAM behavior as we monitor for stability.
- resolved Jul 10, 2026, 02:18 AM UTC
This incident has been resolved.
Major July 8, 2026 Belgium Calling Incident 5h 51m Inbound Calling - Belgium, Outbound Calling - Belgium
Started Jul 08, 2026, 10:18 PM UTC· resolved Jul 09, 2026, 04:09 AM UTC
- investigating Jul 08, 2026, 10:18 PM UTC
Bandwidth teams are investigating an incident impacting inbound and outbound calls for Belgium based traffic. Teams are working to restore expected calling behavior.
- identified Jul 09, 2026, 12:14 AM UTC
Teams have identified the source of this incident and are working to restore expected network behaviors.
- monitoring Jul 09, 2026, 03:01 AM UTC
Teams are observing expected calling behavior. We will monitor for stability.
- resolved Jul 09, 2026, 04:09 AM UTC
This incident has been resolved.
Minor July 6, 2026 Inbound Calling Incident - Sweden 1h 56m Inbound Calling - Sweden
Started Jul 06, 2026, 01:27 PM UTC· resolved Jul 06, 2026, 03:24 PM UTC
- investigating Jul 06, 2026, 01:27 PM UTC
Bandwidth teams are investigating an inbound calling incident to the Swedish number range of: 468446xx. These inbound calls may not complete as expected.
- resolved Jul 06, 2026, 03:24 PM UTC
This incident has been resolved.
Major July 2, 2026 Inbound Calling Incident - UK 6h 53m Inbound Calling - United Kingdom
Started Jul 02, 2026, 08:51 AM UTC· resolved Jul 02, 2026, 03:45 PM UTC
- investigating Jul 02, 2026, 08:51 AM UTC
Bandwidth teams are investigating an incident that pactinf Inbound UK based calls. These calls are experiencing one way audio.
- monitoring Jul 02, 2026, 11:01 AM UTC
Teams are observing expected network performance and will continue to monitor.
- resolved Jul 02, 2026, 03:45 PM UTC
This incident has been resolved.
Major July 1, 2026 Toll Free Porting Delays 2h 40m Number Porting
Started Jul 01, 2026, 04:00 PM UTC· resolved Jul 01, 2026, 06:41 PM UTC
- investigating Jul 01, 2026, 04:00 PM UTC
Bandwidth teams are investigating an incident impacting the timely completion of Toll Free Port orders. Teams are working to resolve this incident.
- monitoring Jul 01, 2026, 04:54 PM UTC
Teams are observing expected port order behavior and will monitor for stability.
- resolved Jul 01, 2026, 06:41 PM UTC
This incident has been resolved.
Minor June 30, 2026 MMS Delivery Incident - Verizon Wireless 6h 30m MMS Messaging (MM4)
Started Jun 30, 2026, 08:55 PM UTC· resolved Jul 01, 2026, 03:26 AM UTC
- investigating Jun 30, 2026, 08:55 PM UTC
Bandwidth teams are investigating an off-network incident resulting in delayed MMS messages towards Verizon Wireless handsets.
- identified Jun 30, 2026, 11:55 PM UTC
The incident has been identified by the off-net industry provider. Teams continue to work to restore expected messaging behavior.
- monitoring Jul 01, 2026, 02:08 AM UTC
Teams are observing expected messaging behavior. We will continue to monitor for stability.
- resolved Jul 01, 2026, 03:26 AM UTC
This incident has been resolved.
Major June 30, 2026 Port Order Delays 1h 7m Number Porting
Started Jun 30, 2026, 01:40 PM UTC· resolved Jun 30, 2026, 02:48 PM UTC
- identified Jun 30, 2026, 01:40 PM UTC
Bandwidth teams have identified an off-network industry condition impacting timely port order compilations. Local and Toll-Free port orders are currently delayed in activation.
- resolved Jun 30, 2026, 02:48 PM UTC
This incident has been resolved.
Minor June 30, 2026 Dash CDR Delays 1h 4m 9-1-1 Dashboard
Started Jun 30, 2026, 11:46 AM UTC· resolved Jun 30, 2026, 12:50 PM UTC
- identified Jun 30, 2026, 11:46 AM UTC
Bandwidth teams have identified an incident impacting Dash CDR creations. While CDRs are delayed, there is no 911 call impact.
- monitoring Jun 30, 2026, 12:16 PM UTC
Teams are observing expected CDR generation behavior. We will monitor for stability.
- resolved Jun 30, 2026, 12:50 PM UTC
This incident has been resolved.
Minor June 25, 2026 Bandwidth App Provisioning Incident 1h 21m Bandwidth App
Started Jun 25, 2026, 02:49 PM UTC· resolved Jun 25, 2026, 04:10 PM UTC
- investigating Jun 25, 2026, 02:49 PM UTC
Bandwidth teams are investigating a provisioning incident impacting the Bandwidth App. Specifically provisioning request around messaging enablement are delayed.
- monitoring Jun 25, 2026, 03:15 PM UTC
Teams are observing expected portal behavior and will monitor for prolonged stability.
- resolved Jun 25, 2026, 04:10 PM UTC
This incident has been resolved.
Minor June 25, 2026 Legacy Global Portal 28m Bandwidth International (fka Voxbone) Portal
Started Jun 25, 2026, 08:08 AM UTC· resolved Jun 25, 2026, 08:37 AM UTC
- investigating Jun 25, 2026, 08:08 AM UTC
Bandwidth teams are investigating an incident impacting the legacy Global Portal. Customers are unable to save changes within the portal at this time.
- resolved Jun 25, 2026, 10:22 AM UTC
This incident has been resolved.
Notice June 24, 2026 JFK Data Center Congestion 7h 32m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Jun 24, 2026, 01:56 PM UTC· resolved Jun 24, 2026, 09:28 PM UTC
- monitoring Jun 24, 2026, 01:56 PM UTC
Bandwidth is experiencing congestion in our JFK data center. At this time we are not observing impact to customer calls. Bandwidth is monitoring and determining actions to ensure the data center remains stable.
- resolved Jun 24, 2026, 09:28 PM UTC
This incident has been resolved.
Minor June 22, 2026 Bandwidth App Incident - Invoice Downloads 4h 26m Bandwidth App
Started Jun 22, 2026, 06:41 PM UTC· resolved Jun 22, 2026, 11:08 PM UTC
- identified Jun 22, 2026, 06:41 PM UTC
Bandwidth teams have identified an incident impacting the ability to download invoices within the Bandwidth App. Teams are working to restore expected application behavior.
- identified Jun 22, 2026, 07:32 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 22, 2026, 08:26 PM UTC
Teams continue work to restore expected Invoice download functions.
- monitoring Jun 22, 2026, 10:07 PM UTC
Teams are observing expected portal behavior and will monitor for prolonged stability.
- resolved Jun 22, 2026, 11:08 PM UTC
This incident has been resolved.
Critical June 20, 2026 Inbound Calling Incident- Argentina 2h 10m Inbound Calling- Argentina
Started Jun 20, 2026, 11:08 AM UTC· resolved Jun 20, 2026, 01:19 PM UTC
- investigating Jun 20, 2026, 11:08 AM UTC
Bandwidth teams are investigating inbound call failures for Argentina based traffic.
- resolved Jun 20, 2026, 01:19 PM UTC
This incident has been resolved.
Minor June 19, 2026 SIP Registrar Incident 3h 46m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Jun 19, 2026, 09:04 PM UTC· resolved Jun 20, 2026, 12:51 AM UTC
- investigating Jun 19, 2026, 09:04 PM UTC
Bandwidth teams are investigating an incident impacting SIP Registrar calls. These calls may experience an unexpected 404 error code.
- monitoring Jun 19, 2026, 11:25 PM UTC
Teams are observing expected network performance. We will continue to monitor for prolonged stability.
- resolved Jun 20, 2026, 12:51 AM UTC
This incident has been resolved.
Minor June 19, 2026 Inbound & Outbound calling incident - Czech Republic 7h 10m Inbound Calling - Czech Republic, Outbound Calling - Czech Republic
Started Jun 19, 2026, 11:27 AM UTC· resolved Jun 19, 2026, 06:37 PM UTC
- investigating Jun 19, 2026, 11:27 AM UTC
Teams are investigating an incident impacting Inbound and Outbound calls for Czech Republic based calls. These calls may not complete as expected.
- resolved Jun 19, 2026, 06:37 PM UTC
This incident has been resolved.
Minor June 11, 2026 Inbound MMS Incident - AT&T 11h 47m MMS Messaging (MM4)
Started Jun 11, 2026, 11:36 PM UTC· resolved Jun 12, 2026, 11:23 AM UTC
- identified Jun 11, 2026, 11:36 PM UTC
Bandwidth teams have identified an incident impacting inbound MMS messages from AT&T. Teams are working in partnership to restore expected services.
- monitoring Jun 12, 2026, 02:27 AM UTC
Teams are observing expected messaging behavior. We will monitor for stability.
- resolved Jun 12, 2026, 11:23 AM UTC
This incident has been resolved.
Notice June 10, 2026 Bandwidth Global Portal Incident –
Started Jun 10, 2026, 10:45 AM UTC· resolved Jun 10, 2026, 10:45 AM UTC
- resolved Jun 10, 2026, 02:38 PM UTC
For a brief period of time users of Bandwidths' Global Portal may have experienced degraded portal behavior. This has since been resoled and the portal remains stable.
Notice June 10, 2026 Toll-Free & 10DLC Provisioning Incident –
Started Jun 10, 2026, 10:30 AM UTC· resolved Jun 10, 2026, 10:30 AM UTC
- resolved Jun 10, 2026, 02:48 PM UTC
During this incident some Toll-Free & 10DLC provisioning requests may have encountered unexpected delays or failures. This incident has been resolved and expected Toll-Free & 10DLC provisioning requests are processing as expected without delay.
Notice June 10, 2026 New Zealand Inbound/Outbound Voice Calling Incident –
Started Jun 10, 2026, 08:00 AM UTC· resolved Jun 10, 2026, 08:00 AM UTC
- resolved Jun 10, 2026, 02:44 PM UTC
For a brief period of time customers may have experienced Inbound Outbound call failures for New Zealand based numbers and/or destinations. Teams resolved the incident and are observing expected calling behavior.
Notice June 9, 2026 Inbound MMS Failures –
Started Jun 09, 2026, 06:00 PM UTC· resolved Jun 09, 2026, 06:00 PM UTC
- resolved Jun 10, 2026, 02:41 PM UTC
For a brief period of time, some inbound MMS messages failed to deliver to Bandwidth destinations as expected. Teams resolved the incident and observed expected MMS delivery during prolonged monitoring.