Bandwidth experienced a major incident on July 10, 2026 affecting Inbound Calling - Caller ID Lookup (CNAM), lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Calling - Caller ID Lookup (CNAM)
Update timeline
- investigating Jul 10, 2026, 12:59 AM UTC
Bandwidth teams are investigating an incident impacting some inbound CNAM queries. Teams are working to restore expected CNAM queries performance. Voice calls are not impacted by this incident.
- monitoring Jul 10, 2026, 01:21 AM UTC
Teams are observing expected CNAM behavior as we monitor for stability.
- resolved Jul 10, 2026, 02:18 AM UTC
This incident has been resolved.